intrepeter resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
I am seeking and hoping to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly individual available for any time,weekend, evening and holiday shifts. Considered hardworking, punctual and driven. I am optimistic and personable individual enthusiastic about meeting new people. Strong skills and real go-getter. Excellent public speaking skills. Reliable employee seeking full time position.
Skills
Client Inquiry and Response
Problem Solver
Guest experiences and accommodations
Management
Self-Motivated
Active Listening
Team building
Leadership
Critical Thinking
Multitasking Abilities
Bilingual (Spanish - English
Family Oriented
MS Office
Data Entry
Education
Valdosta Early College AcademyValdosta, GA, Expected in 05/2017 ā āHigh School Diploma: - GPA:
Work History
Topgolf - Intrepeter Colorado Springs, CO, 08/2017 - Current
Assisted persons with disabilities and language to promote communication.
Developed unique character to perform with energetic and upbeat attitude.
Remained in character throughout experience to deliver thematic and high-quality performance.
Managed workload and flexibility to quickly adapt to varying situations without jeopardizing integrity of program.
Provided verbal summaries of non-English documents for immediate use.
Translated documents in english and spanish.
Used translation memory software to verify consistency of translation within documents and improve efficiency.
Maintained message content, tone and emotion as closely as possible.
Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Proofread, edited and improved documents of different sizes.
Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Loves Travel Stops & Country Store - Guest Services Manager Shorewood, IL, 08/2019 - 12/2021
Created and delivered effective training materials and courses.
Organized and distributed payroll for staff members when needed.
Decreased staff turnover due to Covid.
Managed staff to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations.
Maintained high employee satisfaction and performance with hands-on and collaborative style.
Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
Planned specialized service for elderly or disabled guests, ones with children and VIP guests.
Handled front desk and guest services budget and outlined adherence plans for specific positions.
Developed and implemented strategies to improve guest experiences and build loyalty.
Monitored staff training, scheduling and shift changes.
Understood and implemented safety and emergency procedures.
Attended to customer needs, responding to questions, complaints and escalations.
Reviewed daily bookings, preparing guest rooms prior to arrival.
Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
Oversaw lobby operations and concierge services.
Implemented procedures and services to improve hotel services and amenities.
Maintained and troubleshot hotel property management systems.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Conducted monthly inventories of raw materials and components on work floor.
Applied customer feedback to develop process improvements and support long-term business needs.
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Developed and maintained relationships with customers and suppliers through account development.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Immediately resolved issues with patrons by employing careful listening and communication skills.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Supervised all areas of restaurant to keep it clean and well-maintained.
Identified team weak points and implemented corrective actions to resolve concerns.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Verified prepared food met standards for quality and quantity before serving to customers.
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