Results oriented professional, with outstanding leadership ability, change management dexterity, cultural competency, team-building experience, and organizational expertise. My strengths are understanding details and how relate to the larger picture, conflict mediation, facilitation, and project management with an eye to efficiency and superior communication skills.
20+ years experience working with diverse populations and cultures including groups of diverse regional and financial backgrounds and international populations
18+ years experience with technology including networks, databases, systems, web development, and software
5+ years higher education work as board adviser, volunteer, and employee
18 years experience written and oral communication in professional settings including, presentations, trainings, process documentation, manuals, and newsletters
13 years direct management and executive leadership
Excellent human relations skills with specific strengths in cooperation, empathy, patience, leadership, management, inspiring ideas, planning and organization
2015 Nominee for the CSU AP Star Award
Project Management at CSU
Call Center Management at CSU
Employee Management at FRII
Business Management at FRII
CSU University Benefits Committee (UBC) 2013 - Present
RMACRAO (Rocky Mountain Association of Collegiate Registrars & Admissions Officers) 2011 - Present
COLLEGE AMERICA - 2004 - 2010
Program Advisory Committee Member
RMACRAO FERPACON - October 8, 2015
EXPLORE CSU VISIT DAY - October 2, 2015
DISNEY INSTITUTE (Disney's Approach to Creativity & Innovation) - August 6-7, 2015
CSU STUDENT FINANCIAL SERVICES AND REGISTRARS SOCIAL COMMITTEE - 2014 - Present
UNITED WAY OF LARIMER COUNTY - 2011 - Present
Done in a Day Volunteer
SCHOOL IS COOL - 2014
FORT COLLINS MUSEUM OF DISCOVERY - 2013 - 2014
Volunteer for Educational Programs and Gallery Host
RAMWELCOME - 2012, 2014
Volunteer representing VPEA division of CSU
CSU COMMUNITY WELCOME - 2012
DIGITAL WORKSHOP - 2012
InDesign Level 1 & II training
FRONT RANGE COMMUNITY COLLEGE - 2011
Volunteer in Registrar's Office
JUNIOR LEAGUE OF FORT COLLINS - 2009 - 2011
Able Women Committee Member
Collaborated with committee members to redesign Able Women program to allow for 2 years of career and personal mentoring for women who recently took steps to get out of abusive relationships. Volunteered weekly in "The Closet", a free, donation-based clothing store for women in need of professional and work clothing.
LEADERSHIP FORT COLLINS - 2008 - 2009
Completed 72 hours of training in: leadership, local government, economy and the environment, education in the community, social capital, state government, community wellness, and social infrastructure.
AVON WALK FOR BREAST CANCER - 2008
Motivated group to create a team and raise money for the event. Set up fundraising event for the team with silent auction. Personally raised over $2000 for the program.
GRIGGS ACHIEVEMENT - 2004
Mastery Academy Graduate
Completed 80 hours of course work and 10 books related to training topics: communication, leadership, customer growth and satisfaction, negotiating essentials, high performing teams, confidence building, assertiveness and interpersonal skills, and presentation skills.
AMIGOS DE LAS AMERICAS - 1992-1993
Community Sanitation Project in Guanajuato, Mexico
Organized building of latrines in a Spanish speaking community. Taught conversational English. Inspired children to participate in town clean up project. Provided educational talks on health related topics such as oral hygiene, steps to prevent dehydration for sick children, fecal diseases and how diseases spread, etc.
INTERNATIONAL CLUB AND COISA (Council of International Student Affairs) - 1993-1996
Program Coordinator and member
Organized and facilitated membership drives and fundraising. Set up weekly informational programs designed to raise awareness of international cultures and issues for CSU students, faculty and staff. Assisted with design and implementation of CSU International Week.
CSU RAMBASSADOR - 1993-1995
Provided campus tours to prospective students and their families and called students or expressed interest in CSU to discuss programs and advise them on next steps for admission.
CSU INTERNATIONAL STUDENT PEER ADVISOR - 1994-1995
February 2015: "Funding Your Education Abroad"
July 2014, 2013 and 2012: "Registration Ready and On-line Registration for INTO Students"
April 2008: "Customer Service, How is That Related to Me?"
March 2007: "MailArmory Spam and Virus Filtering”
January 2006: "Emphasizing Customer Service"
Software: Microsoft Word; Excel; PowerPoint; Outlook; Visio; InDesign; FileMaker Pro; Salesforce, Wordpress, InDesign
CSU Systems: Banner (Student Information System); BDMS Document/AppXtender Imaging System; DARS/u.achieve; Transferology/u.select (Course Applicability System); ARIESweb interface; RAMweb interface; Workflow; Team Dynamix (Project Management); EMS (Event Management System for classroom usage); ISSM (International Student and Scholar Management software for SEVIS reporting); PSQL Developer (Create and run SQL scripts to validate student data accuracy and provide reports on students from Banner databases)
Misc. Systems: HTML; UNIX; VoIP
Companies Worked For:
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