interventionist resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Independent and versatile individual skillful in identifying data issues and monitoring existing metrics.
Education
Bachelor of Applied Science in Information Technology: Security And Network Assurance (IT Forensics), Expected in 05/2020 to Palm Beach State College - Lake Worth, FL GPA:
Associate of Arts: , Expected in 05/2015 to Miami Dade College - Miami, FL GPA:
Skills
Data Analysis
Data Entry
Risk Level Determination
Programming Languages: C#, Python
Cybersecurity
Organization and Time Management
Written and Verbal Communication Skills
Team player
Analytical and Critical Thinking
Detail Oriented
Problem Solver
Goal Oriented
Work History
Interventionist, 10/2020 to Current Lighthouse Academies – Jacksonville, AR,
Gathered, organized, and analyzed data on student needs and progress.
Implemented tracking tools to evaluate successes and areas in need of improvement.
Created various Excel documents to assist with pulling metrics data and presenting information to administrative staff.
Collaborated with teachers to assess needs, set objectives, and discuss strategies.
Assessed and documented student progress with established goals.
Developed interventions for students currently struggling or at risk of falling behind.
Helped students prepare for standardized tests and reviewed results against objectives after completion.
Collaborated with team members, school personnel and family members to develop individual plans of care for students.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Increased student in class performance and test scores by 7% by implementing new teaching strategies and establishing rapport with students in classroom.
IT Customer Care, 03/2018 to 10/2020 Treasure Island Casino – Welch, MN,
Created help desk tickets, troubleshot and resolved desktop issues.
Answered questions and provided information to customers about new software or hardware.
Determined hardware and network system issues using proactive troubleshooting techniques.
Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Increased customer satisfaction by resolving issues
Call Center Agent /Fraud Analyst, 05/2017 to 03/2018 Chewy.com – City, STATE,
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Contacted over 40 customers directly to notify of fraudulent activity and minimize impacts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Summarized all key information regarding investigation into detailed report for delivery to client.
Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Guest Service Representative, 08/2011 to 05/2015 Cinemark Paradise 24 – City, STATE,
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Trained new personnel regarding company operations, policies and services.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
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Resume Overview
School Attended
Palm Beach State College
Miami Dade College
Job Titles Held:
Interventionist
IT Customer Care
Call Center Agent /Fraud Analyst
Guest Service Representative
Degrees
Bachelor of Applied Science in Information Technology