Consistently organized and professional. Friendly, energetic and reliable individual with a background
in sales and customer service. Excellent at multitasking and working under pressure.
HIGHLIGHTS Customer interface skills Prioritizing skills Meticulous attention to detail Schedule management Problem resolution Telephone communication Employee training and Creative problem solving development
ACCOMPLISHMENTS Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Training Successfully trained staff in computer system, all policies and procedures while focusing on minimizing errors and generating superior results. Management Managed daily operations and staff. Handled reservations, emails, guest complaints and scheduling.
InterpreterOct 2012 - Current Real Life ChurchValencia, CA
Provided sign language interpretation of weekly sermons, concerts and special events for the Deaf ministry at Real Life church.
Volunteer InterpreterAug 2012 - Nov 2012 Burbank High SchoolBurbank, California
Participated in an internship program interpreting for Deaf and Hard of Hearing students in a classroom setting.
Server Trainer/ManagerAug 2005 - Current Black Angus SteakhouseValencia, California
Promoted from Hostess Trainer to Server Trainer to Manager on Duty Responsible for counting safes, creating floor plans, assigning jobs and overseeing daily operations Interfaced in a friendly and professional manner with both team members and guests Ensured guest satisfaction and loyalty by providing superior customer service.
AA: 2013 American Sign Language Interpreting CSanta Clarita, California