Self-motivated and energetic with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.
Highly effective at achieving personal quotas while contributing to team success through training and mentoring of junior associates. Talent for developing unique personal strengths in individuals. Results-focused Automotive Sales Consultant adept at selling vehicles of all types to customers from all backgrounds. Proficient in leveraging current market, customer and capitalize on sales opportunities. Persuasive communicator and creative problem-solver.
Knowledgeable BDC Representative fluent in Spanish and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Knowledgeable about keeping optimal stock levels and merchandising items to drive sales.
Skills
Cross-selling products and services
Lead prospecting
Sales management
Upselling strategies
Team collaboration
Outgoing nature
Persuasive communication style
Professional demeanor
Entrepreneurial
Relationship building
Negotiations strength
Competitive
Customer service
Self-motivated professional
Good listening skills
Adaptability
Excellent work ethic
Store opening and closing
Organization
Computer proficiency
Bilingual, Fluently Reads, Writes And Speak Spanish And English
Education
Vanguard High SchoolOcala, FLExpected in 06/1996 – –High School Diploma: - GPA:
Work History
D.R. Horton, Inc. - Internet Sales Specialist Harleysville, PA, 02/2021 - Current
On a daily basis make over one hundred calls to prospects and complete each and every task for them through out the day. Examples are Emails, texts, snap cell' s for the store along with three other representatives, an assistant manager and manager. Engage in helpful searches and conversations that lead to appointment setting. Answer phones, transfer calls, page and a lot of text messages to General Managers, Finance Salesman and more through out the day to help get the deal done on each prospect.
When the customer shows to appointment they are greeted and passed over to a Salesman to work on them until sold. Most of the time The deal is a done deal before the appointment is even made. Work with General Managers and Dealerships Employees in a professional manner while building an excellent relationship with all.
I have a high appointment and show ratio and the end result numbers for sold personal units speak very loudly as an outcome of my hard work and dedication in this career. I am the only Bi-lingual Spanish speaking Representative on the team. Templates are made in Spanish for emails and text messages by myself to help those who do not have the ability to read the information in English that is sent out daily to them. Team worker and excellent customer service skills in all that is done.
Work with highly anxious, stressed, rude, obnoxious prospects and do it in a calm professional manner to always show a high level of customer service. The harder to deal with prospects and the impossible prospects to get in are usually handed over to myself due to my high closing percentage rates.
Finished all tasks and job duties, adhering to deadlines to avoid delays.
Assisted team members and managers with tasks to maintain productivity and meet project milestones.
Addressed concerns quickly to avoid lasting issues.
Completed all assigned tasks prior to shift end.
Reviewed activities regularly to identify opportunities for improvement.
Volunteered for and tackled new assignments and tasks to ease staff member burden.
Monitored processes and recommended methods for improvement.
D.R. Horton, Inc. - Internet Sales Specialist Hoover, AL, 10/2020 - 02/2021
Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Contacted associated dealerships to locate desired vehicles meeting customer specifications.
Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Responded to customer enquiries via telephone and email.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Answered telephone and email inquiries from potential customers.
Resolved customer concerns regarding loan financing and warranties.
Maintained compliance with all service, quality, and regulatory standards.
Principle Auto - Used Car Sales Manager Memphis, TN, 01/2017 - 01/2020
Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
Helped build sales team for new location by training and mentoring all members.
Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Attended auctions to sell undesirable vehicles and purchase needed makes and models.
Resolved customer concerns regarding loan financing and warranties.
Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Demonstrated vehicle features and conducted test drives.
Prepared purchased vehicles and completed final delivery checks.
Increased overall quality of used inventory through effective trade-in and auctioning policies.
Answered telephone and email inquiries from potential customers.
Offered comprehensive knowledge of vehicle operations and brand features.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Negotiated purchase prices and explained sales, warranty and optional products.
Completed registration paperwork and sales documentation.
Completed sales contracts, purchase documentation, registration paperwork and dealership records.
Located desired vehicles at auctions and other dealerships.
Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Contacted associated dealerships to locate desired vehicles meeting customer specifications.
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