Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Pursued continuing education and training programs to continue professional development.
Followed up with potential clients regarding online information requests.
Presented and clearly explained insurance policy options to clients based on their needs and goals.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Maintained the front desk and reception area in a neat and organized fashion.
Served as central point of contact for all outside vendors needing to gain access to the building.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Received and distributed faxes and mail in a timely manner.
Properly routed agreements, contracts and invoices through the signature process.
Received and screened a high volume of internal and external communications, including email and mail.
Business Ethics coursework
Training in Call Center Technology
Student body government representative
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