International Program CoordinatorGlobal Academic Ventures
Communicate with local companies to coordinate business meetings in Australia, New Zealand & Thailand for US students.
Coordinate with US based faculty to arrange meetings/seminars related to their academic curriculum.
Provide client management and facilitate several faculty led short-term programs to ensure efficient logistics including in country arrival, transportation, accommodation, social activities, sightseeing tours, meals, and departure.
Guide and manage multiple optional weekend excursions across Australia for students wanting to explore beyond Sydney.
Research new businesses and internship opportunities for incoming university programs.
Streamlining office processes to maximize cost efficiency.
Function as the Australian Residential Director for over 100 university students throughout the course of their 8-10 week internship programs to provide guidance, effective communication, and an overall robust study abroad experience.
Serve in a 24/7 on call rotation as a member of the emergency response team responsible for answering all student, family and faculty concerns.
06/2016 to 12/2016
Northeastern University － Boston, MA
Coordinated the management of all social, academic, service learning, budgetary, and discipline responsibilities as the onsite leadership for a fall semester freshman study abroad sites in London, England and Melbourne, Australia.
Collaborated with academic hosts, the Foundation for International Education, & Swinburne University of Technology for student resources, academic concerns, and fulfillment of contact terms.
Oversaw international budget proposal and allocation for programming, group meals, supplies, & incidentals over $30,000.
Served as primary communication link between Boston office, partner institutions, participants' families and students.
Supervised multiple Assistant Site Directors and full-time International Student Advisors in weekly programs, administrative work, crisis management, professional development and as Teaching Assistants.
Researched, evaluated, and prepared curriculum on service learning, global citizenship, culture shock, and privilege as the instructor of "The Global Experience", a required course for all N.U.in students.
Served as on call staff member in a residence hall-style setting; took appropriate action in adverse situations involving mental, physical, and emotional health, culture shock, noise violations and the general safety of students.
Served as an administrative hearing officer for all disciplinary issues and violations of Northeastern University's code of conduct, N.U.in supplemental code of conduct, and host institution policies.
Coordinated weekly individual service learning sites and group service projects for all students with local organizations.
Organized both in-city and out-of-city excursions including food, transportation, tickets, student sign-ups, and coordinating needs with tour operators as well as chaperoned these excursions to ensure student safety and quality control.
01/2016 to 06/2016
Interim Residence Hall CoordinatorResidence Life & Housing, University of Delaware － Newark, DE
Supervised 16 Resident Assistants to ensure sound operation of the residence hall & facilitation of programming initiatives.
Coordinated and monitored programming, administrative, and development budgets totaling $7,500 and reconciled student and staff expenditures using Works 4.0 and manual transactions.
Served on departmental strategic plan initiative committee outlining a 3-year implementation of goals related to citizenship.
Managed administrative systems to facilitate: opening/closing of 4 buildings, room changes, 1800+ keys/access cards, etc.
Facilitated crisis response through student counseling, mediation, crisis intervention, and referral services.
06/2015 to 12/2015
Site Lead, London & Melbourne
06/2014 to 06/2015
Academic AdvisorTowson University － Towson, MD
Served as an academic advisor for 40 pre-education students in the Freshmen Transition program between Baltimore Community College & Towson University.
Evaluated students' academic progress, provide guidance in determining students' academic interests and objectives, and aid them to develop long-range academic and career plans.
Developed and maintained interventions for at-risk students to complement the efforts of program partners.
10/2013 to 06/2015
NASPA Region II Advisory Board MemberNational Association of Student Personnel Administrators － Washington DC
Coordinated a drive-in conference for undergraduate and graduate students interested in the field of student affairs which was held simultaneously at 3 institutions consisting of panel discussions, program sessions, resume review, grad school fair, meals, and live streaming keynote speaker.
Hosted Towson University conference site with over 100 participants from 30 different institutions in the region.
Served as a full voting member on the Regional Advisory Board with colleagues across 40 academic institutions.
07/2012 to 06/2015
Residence Life CoordinatorTowson University － Towson, MD
Supervised a residential community of 350 first and second year students that fostered academic and personal growth.
Trained, supervised, and evaluated twenty-one undergraduate building staff members including Resident Assistants, Community Center Assistants and a Community Center Manager.
Worked with Resident Assistants to plan and implement programs to enhance the department's Residential Engagement model in conjunction with self-authored community development plan.
Managed conduct process for all incidents occurring within residential community through meeting with students to discuss code of conduct violations, behavioral concerns, and assigned sanctions.
Served in an on-call weekly rotation to handle emergency/non-emergency incidents occurring throughout an on campus residential population of approximately 5,000 students.
Supervised Community Center (front desk) customer service, key and security operations using Peoplesoft software.
Oversaw and allocated building social and educational programming budget of $5,000.
Created summer/winter training and staff development structure and schedule for all Residence Life professional staff.
Led sub-committee for Residence Life Coordinator Selection process including resume reviews, interview logistics and scheduling, and candidate communication.
Served on Residential Engagement Committee to review current practices and design new department wide structure.
Represented the department at University accepted student days and summer orientation events.
08/2010 to 05/2012
Hall DirectorOffice of Residence Life, University of Delaware － Newark, DE
Oversaw two buildings of 250 first-year students and seven resident assistants to develop positive community.
Implemented international student outreach plan in order to integrate them into the campus and residential experience.
Served daily in an on-call capacity to handle resident disciplinary concerns, emergency/non-emergency incidents, mediate conflicts and refer students to campus resources.
Education and Training
Master of Education: Higher Education AdministrationUniversity of Delaware － Newark, DEHigher Education Administration
Bachelor of Arts: Psychology Political ScienceSacred Heart University － Fairfield, CTPsychology Political Science
Institute of Global Studies, University of Delaware － Newark, DECoordinated campus-wide efforts for International Education Week, a week-long series academic, social, and cultural programs in November promoting international education and the Institute of Global Studies
*Collaborated with the English Language Institute, International Caucus, Residence Life & Housing and 18 Multicultural Student Organizations
4 | Nicole M. Pepin
2 | Nicole M. Pepin