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internal service advisor resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Dynamic and performance-driven business professional with over 20 years of experience leading with high integrity, strong work ethic and great leadership skills. Effective in the oversight of sales and operational objectives while strategically targeting, cultivating, and securing company's initiatives and motto. Skilled in all area of automotive repair, customer service, coaching and development.

Skills
  • Supervision and training
  • Customer retention
  • Sound judgment
  • Employee development
  • Profit and loss accountability
  • Advanced in ADP System
  • Purchasing and planning
  • Cost analysis and savings
  • Performance improvements
  • Recruiting and hiring
  • Policy/program development
  • Team building and leadership
  • P&L management
  • Training and coaching
  • Delivery coordination
  • Technical acumen
  • Problem-solving skills
  • Coordinating paperwork
  • Vendor relations
  • Maintenance schedules
  • Invoice processing
  • Inventory auditing
  • Ordering parts
  • Complaint handling
  • Promotional planning
  • Delivery order fulfillment
  • Brake systems knowledge
  • Hazardous waste management
  • BMW, Toyota, Mazda, Mercedes, GMC and Chevrolet vehicles experience and Certifications
  • Writing work tickets
  • Customer Service
  • Hazmat knowledge
  • Maintaining records
  • Suspension systems understanding
  • Time Management
  • Advanced in Reynolds and Reynolds System
  • Skilled in Warranty Claims
Experience
07/2021 to Current
Internal Service Advisor Fun Town Rv San Angelo, TX,
  • Prepared accurate estimates and work orders based on expected labor and parts requirements for each job.
  • Conducted test drives before and after repair services.
  • Performed customer work and warranty repairs in compliance with manufacturer standards.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Documented labor time and materials used in company software programs.
  • Tracked mechanical and repair problems and discussed solutions with shop leadership.
  • Monitored shop safety and promoted adherence to required OSHA protocols.
  • Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
  • Collaborated with Gilman General Manger and Used and New car Manager to delegate repair duties and maintain customer satisfaction.
07/2008 to 03/2020
Automotive Service Advisor Chapel Hill Tire Durham, NC,
  • Coordinated and supervised shop and technicians and assigned tasks and work orders
  • Wrote complete and accurate cost estimates for labor and parts
  • Authorized policies and procedures and strategize best practices to increase proformance to reduce downtime and generate new revenue
  • Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels
  • Inspected vehicle repairs for quality control during entire repair process and prior to costumer delivery
  • Cultivated strong relationships with insurance company representatives, vendors,community groups and media outlets to drive business development initiatives
  • Scheduled preventative and corrective maintenance
  • Estimated automotive repair time accurately, scheduling jobs according to shop capacity
  • Built and maintained strong relationships with customers to encourage loyalty and recommendation
  • Advanced knowledge of ADP system
  • Managing day-to-day shop operations, production, front office and vendor/costumer/employee relations
07/2007 to 10/2008
Automotive Service Advisor Enterprise Rent-A-Car Lancaster, PA,
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Wrote service orders, accepted payments and updated customer accounts to maintain ADP system.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Led automotive shop employees and directed daily operations to grow and sustain business.
  • Kept detailed records of repairs, labor involved and parts used.
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
  • Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
2002 to 06/2007
Parts Specialist Carvana Carthage, TN,
  • Coordinated restocks by working closely with parts manager to fill critical gaps.
  • Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
  • Updated customer and vendor accounts with each purchase to support accurate billing.
  • Maintained parts system with current order and sales data.
  • Supported service department by expertly pulling parts and updating records.
  • Opened crates to replenish stocked items in proper aisles.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Performed quality control inspections on parts and packaged parts for delivery or sale.
  • Received, examined and reshelved returned parts.
  • Performed complimentary services, including battery installation, testing and wiper installations.
  • Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
Education and Training
Expected in 05/1999 to to
High School Diploma:
Glady's Porter High School - Brownsville, TX,
GPA:

Completed professional development/Certifications

BMW

Toyota

Mazda

Mercedes

Chevrolet

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Resume Overview

School Attended

  • Glady's Porter High School

Job Titles Held:

  • Internal Service Advisor
  • Automotive Service Advisor
  • Automotive Service Advisor
  • Parts Specialist

Degrees

  • High School Diploma

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