Auditor and Operations Manager with more than 10 years of experience assessing risk and regulatory compliance in the financial industry.
Assistant Vice President. Earned Citizens annual Top Performer's trip. Licensed Branch Registered Representative. Dale Carnegie and Humans Being More classes. Working on Risk Development Program certification.
Managing and developing project plan and creating operating procedures for new work stream. Reviewing and analyzing department processes for risk, developing audit programs for business partners, planning and coordinating focus reviews in the branches. Researching, testing and gathering data for roll up reporting.
Lead Auditor on branch audits including management of the process and risk-based decision making. Supervisor Level QC'd audits, participated in committees that included analyzing, writing and updating Department Operating Procedures. Trained new hires and was primary back-up for supervisor.
Analyzed and documented risk through quarterly branch assessments. Partnered with Regional Manager to identify, coach and implement training where needed. Supported and assisted branches with operations-based decision making.
Ensured operational integrity of branch through supervising and controlling daily activities in accordance with policies and procedures. Managed, trained and developed employees for promotion. Created and implemented sales initiatives to meet and exceed goals and growth objectives.
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