Skilled in conflict resolution, performance evaluation, facilitating diverse learning, building productive relationships with clients and maintaining a solid relationship with staff.
Energetic self-starter with excellent team development, conflict resolution and negotiation skills.
Expert in forecasting workforce requirements, establishing, redesigning organizations, influencing/leading the work of individuals and motivating groups in changing initiatives.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Developed company's first employee manual outlining all proper business procedures and implemented office policies.
Visited houses to enroll IHSS providers and consumers in the study of CLTCEC, MEDICAL, MEDICARE, improved the quality of in-home care services and also the integration of the providers into theirs consumer care team.
Provide one-on-one information concerning excellent training opportunities and motivated the providers as well the recipients to be enrolled in the class. I recruited 85% or more of Saturday morning class in Los Angeles.
Non-medical in home care and assistance for seniors. Assisted with errands, meal preparation, personal care, hospital sitting, medication reminders, and taking individuals vital signs.
Detail oriented, flexible to changing duties and tasks when required.
Exceptional good eye, hand coordination, and ability to type up to 80 wpm.
Well versed with Data Entry skill Microsoft, excel and able to do spreadsheets.
Completed with due diligence loan applications and contracts in compliance with company policies.
Ensured loans where approved and properly funded.
Exhibited high level of commitment to customer satisfaction.
Assisted collection department when necessary.
Helped cashier and department when required.Managed the receptionist area, including greeting visitors, responding to telephone calls, in-person requests for information and maintained files up to date.
Conducted final inspection of outgoing/finished products, according to applicable quality standard, assured customer specifications and requirements where meet.
Performed in-process/roving audit of the production processes and reported findings for process improvement.
Filled out the proper documentation required and recorded the inspection results.
Informed the QA Manager of any major quality issue found during production. Other duties where completed as they developed.
Responsible for processing loans, income verification, statistics, loan reports and loan approval.
Sold investment and loan programs, various products, services offered by the Bank to existing and prospective customers. Performed consistent corporate goals and objectives set by the Bank.
Maintained staff in sufficient numbers and quality to meet the production goals. While still maintained above average customer service standards set forth by The Bank.
Comprehensive reports of Branch activity.
Current CLTCEC student, seeking an IHSS, CPR and first Aid certificates
Including: Federal Hours-45, State Hours -15
Attended and Completed Various Courses.
Graduated top 85% of class
Current CLTCEC student
Volunteer at the SEIU Union
Customer service, data entry, filing, phone skills, typing, Microsoft words, excel, access, power point and outlook.
Hard worker, team player, positive attitude, multi-tasking, self-motivated, responsible, fast learner and extremely reliable.
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