Remained energetic and demonstrated a passion for helping clients by applying active listening.
Led weekly summer treatment groups and therapeutic activities to teach functional living skills and address behavioral issues to children and teens
Enhanced activity strategies to help users of different ability levels engage in activities.
Company Name - Operations SupervisorCity, State08/2017 - 01/2019
This position made me responsible for supervising daily operations of three different areas, indoor waterpark, arcade, and snack bar. IN order to supervise I was trained in every position involved in three areas. My duties included:
Implemented strategies for improving operational efficiency and accuracy.
Motivated and trained employees to maximize team productivity.
Reviewed and assessed ongoing operations
Closely monitored operations and performed regular safety audits to ensure staff adhered to safety policies
Entered water immediately to pull struggling swimmers to safety.
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Brought in emergency personnel and offered continuous care until the arrival of authorities.
Monitored the safety of all guests in and around the swimming pool.
Checked water readings every five hours to keep chemicals at safe levels and avoid potential illnesses among patrons.
Lead in-services to upkeep staff's training in optimal behaviors and protective techniques.
Prevented falls near and into the pool by calmly reminding patrons to exercise caution around edges.
Attentively watch over swimmers being quick to identify those in distress.
Observed recreational users to detect safety concerns and prevent ongoing violations.
Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Cooperated fully with sales and management to identify areas of concern and ascertain reliable methods for remediation.
Maintained rescue equipment in peak condition by conducting inspections
Restocked, arranged and organized prizes in the arcade
Reviewed and resolved differences between accounting information and cash drawer.
Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
Counted cash in register drawer at the beginning and end of shift.
Processed POS transactions, including cash and credit purchases.
Used cash registers and POS systems to request and record customer orders and compute bills.
Answered questions about policies and concerns to support positive customer experiences.
Trained as an arcade attendant and provided back-up coverage to provide customers with optimal support.
Prepared and submitted end-of-shift reports
Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Resolved guest issues by identifying the source of complaint and formulating corrective action.
Performed routine maintenance to keep games in optimal working condition
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Stored food in designated containers and storage areas to prevent spoilage.
Cleaned counters, food preparation areas, and equipment with sanitizing spray to reduce the risk of cross-contamination.
Cleaned kitchen floors by sweeping, mopping and scrubbing.
Checked each food item for freshness and provided feedback to the kitchen supervisor for removal.
Cleaned, stocked and restocked workstations and display cases.
Maintained well-stocked stations with supplies for maximum productivity.
Operated deep fryer and griddle to cook and prepare meals at a fast rate.
Wrapped up and stored unused food in appropriate containers and placed them in the refrigerator to avoid spoilage.
Company Name - Store Team MemberCity, State09/2016 - 10/2017
Greeted customers and directed them to the requested products.
Created and enforced detailed organization processes to increase quality service standards.
Cleaned and washed all utensils, preparation equipment cutting boards, and counters.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Maintained composure and work quality while under stress.
Mixed, friend, frosted, and packaged doughnuts
Melted caramel and made caramel apples
Assisted other team members during busy periods
Cleaned storefront and baking area before, during, and after operating hours
Training and development
Child and adolescent mentoring
Group supervision and management
01/2018Arrowhead High SchoolCity, StateHigh School Diploma
Expected in 05/2022Columbia College ChicagoCity, StateBachelor of Arts: Music
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Arrowhead High School
Columbia College Chicago
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Store Team Member
High School Diploma Bachelor of Arts : Music
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