Thorough independent investigative ability and creative problem solving.
Documentation, data analysis, encryption, filing, report generation, legal communications, and archiving.
Experience in VMware, PGP encryption, OCR, and IPR comparison proprietary software tools, as well as Microsoft office programs.
Intern September 2007 to March 2015GMAC － Reston, VA
Conducted intellectual property rights investigations for the Graduate Management Admissions Test -GMAT ® through anonymous internet searches to find infringing and/or stolen test items and copyright from individuals or websites that threatened the security and integrity of the exam.
Compared findings through analysis and the use of proprietary software, then created reports and legal documents to be presented in court.
Provided evidence to the legal team resulting in the shutdown of illegal websites, cease and desist letters and potential court cases. For example, one case in October 2014 produced evidence on 3,000 infringements resulting in a $35,000 in compensation.
Vetting of test prep companies and recommendations on future business partnerships with GMAC and prioritizing compliance.
Handled responses to test candidates' requests regarding daily security matters.
Initiated item bank data project to better secure GMAC's IP to align with compliance and procedures.
Vetted two new GMAC Assessment Tests using proprietary software in order to ensure no item exposure risk.
Met with Senior Psychometricians regarding discrepancies with data and initiated potential solutions.
Led data team and correspondence in the quarterly updates of the GMAC item bank.
Created quarterly security newsletters regarding all security related activity and metrics on incidents in test taking and intellectual property findings, along with industry related news articles.
Cross trained customer service team on backup duties and IP investigations procedures.
Trained Test Security Manager on all initial duties, reports and concepts in the overall company, daily responsibilities and relationships with vendors.
Conducted intellectual property rights investigations for the GMAT ® exam through anonymous internet searches and compiled evidence through documentation.
Produced and shipped flyers to our international test centers with security messaging suitable to varying cultural perspectives.
Compiled and created documents that allowed GMAC to win a major case in 2008 resulting in a $2.3 million judgment against the operator of the website.
Investigated, created and compiled legal documents that won a court victory for GMAC in China, with a Chinese court ruling in 2009 against another test preparation website, resulting in $76,000 in compensation for the company. Edited and helped compile legal documents that won a major intellectual property case for GMAC in 2008. Successful performance led to full-time employment offer with GMAC.
Intern January 2007 to May 2007National Association for Childcare Resource and Referral Agencies － Arlington Alexandria, VA
Updated database, data entry, mailings and collected and reported information on child care laws and policies.
Transcribed focus group studies and researched statistics and laws pertinent to child care agencies.
Created booklets of the findings and hand distributed them to the Senate and to attendees of the annual symposium.
Coordinated mailing and organization for fundraiser Gala. Attended and facilitated all aspects of the Gala in an effort to raise money for the non-profit's services.
Wrote letters to Congress on behalf of the organization.
Telephone Interviewer November 2006 to May 2007Center for Social Science Research － Fairfax, VA
Intern September 2006 to December 2006National Wildlife Federation － Reston, VA
Documented volunteer information and converted hard copy files into electronic database format.
Advocacy work for the protection of wildlife and their habitats.
Front Desk Receptionist June 2006 to August 2006Guaranteed Rate － Fairfax, VAHandled shipments, mailing lists and phone calls.
Front Desk Receptionist May 2003 to August 2003Walton-Thomas International － Washington, DcAnswered phone calls, performed data entry, filing and conference preparation.
Bachelor of Arts : Sociology, 2007George Mason University － Fairfax, VA, USGeorge Mason University 2007 Fairfax, VA Bachelor of Arts: Sociology
Associate of Arts : Liberal Arts, 2003Northern Virginia Community College － Annandale, VA, USNorthern Virginia Community College 2003 Annandale, VA Associate of Arts: Liberal Arts Accomplishments GMAC Star Award for Excellent Performance
GMAC Star Award for Excellent Performance
Investigated and compiled evidence over two years (2012-2014), building a case against a Korean Test Prep company guilty of close to 3,000 GMAT ® intellectual property infringements. Handled all aspects of the legal case pertaining to data extraction, editing, document comparison and encryption of evidence before delivering to Legal Counsel. Edited and analyzed verbiage in affidavits for better legal accuracy and maintained a historical record on the case. In Fall of 2014, GMAC was awarded $35,000 compensation in court. These efforts directly impacted the protection of the GMAT ® exam brand and credibility
Licensed Private Investigator 2014 PCI- Professional Certified Investigator
ASIS International (American Society for Industry Security)
Security, Intellectual Property, Legal Documents, Compensation, Documentation, Million, Receptionist, Cases, Cease And Desist, Correspondence, Customer Service, Customer Service Team, Metrics, Retail Sales, Solutions, Data Entry, Database, Payment Card Industry, Pci, Telephone, Front Desk, Archiving, Data Analysis, Data Extraction, Encryption, Legal Counsel, Marketing Analysis, Microsoft Office, Ms Office, Ocr, Problem Solving, Vmware, Public Policy, Statistics, Filing, Associate, Award