Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Accomplished professional with over 15 years experience in the Risk Management and Payment Card Industry holding Masters Degrees in Criminal Justice and Human Resources. Empowered and motivated leader with a proven ability to work independently or collaboratively with a team in order to develop opportunities and partnerships to further establish organizational goals.

  • Ability to Multitask
  • Analytical Skills
  • Teamwork
  • Supervision
  • Planning and Organizational Skills
  • Banking
  • Investigations
  • Detail Oriented
  • Written, Listening and Oral Communications
  • Microsoft Office (Excel, Word, Outlook, PowerPoint)
  • Live Chat
  • Lexis Nexis
  • Human Resources
  • Results Oriented
  • Problem Solving Skills
Work History
01/2020 to Current Intermediate Associate Fraud Risk Analyst Citigroup Inc | City, STATE,
  • Provides fraud prevention and detection support related to loan or transaction fraud activity
  • Identifies and investigates cross channel exposure involving other lines of business
  • Conducts investigative research and analysis on case files within established standards
  • Utilizes internal and external resources to identify, analyze fraud trends
  • Makes appropriate recommendations to prevent and/or minimize financial loss exposure
  • Uses Lexis Nexis, Experian and other databases to research and perform background checks on individuals for cases
  • Meets expected service levels in handling assigned referrals, productivity and quality expectations for this function
03/2019 to 01/2020 Expert Service Representative Etrailer | City, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained productivity and quality standards at all times.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Accepted payments and updated accounts with latest information.
  • Described product highlights and benefits to help guide purchasing decisions.
05/2016 to 03/2019 Fraud Detection Specialist 2 Square | City, STATE,
  • Monitored real-time queues performing transactional analysis and reporting control issues on high-risk clients across cards, ACH and mobile payments.
  • Assessed operational risk and decreased fraud and abuse activity through careful observation of suspicious and unusual merchant behavior
  • Documented and managed activity of fraudulent phishing sites escalating issues to appropriate individuals for investigation
  • Performed internet research and background checks on clients
  • Filed SARs to reports suspicious activity with regard to AML investigations
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Handled an online chat to generate Facebook and Twitter resolutions
  • Onboarded and trained new associates
  • Provided supervision to Fraud Support Representatives
  • Contributed to the staff recruitment process for new employees in the STL Fraud Ops department by interviewing new candidates
  • Used an Applicant Tracking System, (ATS), SmartRecruiters, to read new candidate resumes and enter reviews
  • Participated in team-building activities to enhance working relationships.
03/2008 to 07/2015 Senior Electronic Services Representative West Community Credit Union | City, STATE,
  • Achieved a savings of around $10,000 for the company by assisting in the apprehension of 3 suspects that were using compromised cards at 10 area merchants
  • Reduced significant loss to over 150 cards by identifying a skimming device on a St Louis gas station
  • AML investigations
  • Improved an existing policy for Electronic Services refresher training and submitted recommendations to procedures to upper management
  • Reviewed client activity by researching transactional analysis on CNP, CP and ACH
  • Delivered support and ATM installation to 14 ATM credit union locations
  • Assisted Federal and Stare agencies, (FBI, Postal Inspector and law enforcement), with background checks, regulations and laws summarizing findings
  • On boarded and trained new associates
  • Trained staff on operating procedures and company services
Expected in Masters | Criminal Justice Lindenwood University, Saint Charles, MO GPA:
Expected in Masters | Human Resources Lindenwood University, Saint Charles, MO GPA:
Expected in Bachelors | Business Administration Lindenwood University, Saint Charles, MO GPA:
Additional Information

President of the Employee Centricity Council- January 2012 to January 2014

Chair of the Employee Centricity Council- January 2014 to July 2015

Military Service- Air Force National Guard (Honorable Discharge 8 years)

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School Attended

  • Lindenwood University
  • Lindenwood University
  • Lindenwood University

Job Titles Held:

  • Intermediate Associate Fraud Risk Analyst
  • Expert Service Representative
  • Fraud Detection Specialist 2
  • Senior Electronic Services Representative


  • Masters
  • Masters
  • Bachelors

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