Directed program staff in the evaluation, planning, development and implementation of the Supplemental Nutrition Assistance Program (SNAP) for the state of Tennessee. Oversaw performance driven program delivery effectively, with a very limited direct staff. Ensured that excellent customer focused services were provided efficiently, without duplication and in accordance to federal regulations.
Bridged a gap between the Department of Human Services (DHS) and the Department of Labor and Workforce Development (DoLWD) which has facilitated the growth of the Employment & Training program for Supplemental Nutrition Assistance Program participants.
Developed the Management Evaluation tool for DoLWD Employment & Training to conduct detailed evaluations of sub-contracting agencies.
Oversaw operations and service delivery of the Supplemental Nutrition Assistance Program (SNAP).
Analyzed and initiated relevant issues for study based on cultural trends and situations for which no previous policy applied. Implemented the translation of eligibility applications in languages most prevalently spoken in the State.
Produced annual reports for the submission to the United States Department of Agriculture (USDA) regarding program service delivery, adherence to federal regulations and state focused demographic data.
Recommended strategies to economically improve the efficiency and quality of the program.
Consulted with program partners explain and interpret program policies, addressed complaints and responded to questions regarding program delivery. Identified problematic issues for field staff to evaluate in order to correct circumstances of the complaints, and issue final responses to clients, the media and legislative representatives based on relevant policies, procedures, and research.
Prepared, submitted, and reviewed the administration of program-operating budgets. Analyzed department options for maximizing fiscal resources (i.e., federal grants, state grants, reallocation of appropriated funds). Summarized current and projected financial position of the budget funding for support programs. Projected future revenue and expenses based on current trends. Developed proposals for new and existing programs and coordinated department budget with fiscal staff.
Initiated the submission of federal waiver requests for Disaster Supplemental Nutrition Assistance Program (D-SNAP) implementation. Oversaw and track D-SNAP operations and provide final statistical reports to USDA regarding D-SNAP participation and operational procedures.
Produced federal waiver requests for implementation of program delivery initiatives. Monitored program operations and provide reports to USDA regarding operational procedures and outcomes.
Provided recommendations to the legislature regarding divisional needs and developed supporting information for legislation.
US Army Reserve Officers Training Corps, Cadet of the Year
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