Interim Director: Acute Care Services Solid Tumor Resume Example

A highly engaging healthcare leader with 30+ years of demonstrated success in planning, designing, implementing, and sustaining complex solutions focused on patient satisfaction, employee satisfaction and operational efficiencies. Recognized for hands-on problem-solving, developing high performance teams, driving continuous process improvement, executing large scale solutions and leading change. Resourceful, proactive, and results driven with a successful background in strategic planning, operations, people management, career growth and development, fiscal management, project management and promoting a positive organizational culture.

• Member of Executive Nursing Leadership team that led Department of Nursing in achieving Magnet redesignation in 2020.
• Collaborated with Health Informatics, Nursing Informatics and OpEx in the design and implementation of workflows to support Voalte as a communication platform for inpatient multidisciplinary clinical team. Beta unit for ROSTR.
• Championed the design and implementation of patient discharge initiatives by implementing a twice daily ADT meeting with Charge RNs and Admitting Staff. Contributed to improved average discharge times by 2.5 hours.
• Co- Leader of Operational Excellence on M4, resulting in improved patient throughput.
• Member of the team that led the partnership with Intuvision, a start-up software vendor, to design and implement a custom video-analytic software to reduce patient falls.
• Member of core clinical team in pilot on the implementation of new workflows associated with program Fall rates decreased by over 200% on two pilot units resulting in a $536,000 savings in companion utilization over 2 years.
• Consistently exceeds benchmarks for Press-Ganey patient satisfaction scores above the 90th percentile, NDNQI RN satisfaction reflects job satisfaction on Memorial 4, NDNQI Falls with injury.
• Member of team that developed the MSK fall risk assessment to identify inpatients at risk for falls.
• Faculty for the Department of Nursing: Coordinator of Patient Safety Program for all new hires: Mentor staff as faculty for program.
• Assisted in the design and opening of a 38-bed adult oncology unit with new clinical programs including telemetry, Constant Care, device integration hardware and software to send vital sign data from Welch Allyn digital devices to Allscripts flowsheet.
• Directed highly successful Joint Commission surveys for since 1997.
• Implemented CPOE (including chemotherapy), electronic medication administration record, electronic documentation, Knowledge Based Medication Administration, and device integration.
• Implemented Relationship Based Care as the professional practice model across the Division of Nursing.

• Oncology Certified Nurse (OCN), Oncology Nursing Certification Corporation, (2011 - present)
• Certified Nurse Manager and Leader, American Organization of Nurse Executives Certification Corporation (2011 – present)

• Oncology Nursing Society (ONS)
• American Organization of Nursing Leadrship (AONL)

• 2020 Press Ganey Pinnacle of Excellence Award for Patient Experience: Recognition for three years of high level patient satisfaction for Acute Care, Critical Care and Pediatric Services
• Constant Care: A Video-Analytics Technology to Reduce Falls and Decrease 1:1 Sitter Expenses. First prize at MSKCC Quality Safety Fair, 2018.

• Kline, NE, Thom, B, Quashie, W., Brosnan, P. & Dowling, M. A Model of Care Delivery to Reduce Falls in a Major Cancer Center. Presented at the National Patient Safety Foundation Annual Patient Safety Congress, Washington, DC (2009).
• Quashie, W, Brosnan, P, Thom, B, Dowling, M, and Kline, N. A Program to Reduce Falls in a Major Cancer Center:A Two-Year Follow-up. Presented at the 4th Annual NDNQI Data Use Conference in New Orleans, LA (2009).
• KorKah-Jah George, RN, Thomas Bracken, RN, Wayne Quashie, MSN, MPH, RN, OCN and Patricia Brosnan, MPH, CNML, OCN. Operationalizing Relationship Based Care: Handoff at the Bedside (Oral presentation at the Oncology Nursing Society Annual Congress, New Orleans, 2012

Kline, NE, Thom, B, Quashie, W, Brosnan, T & Dowling, M. (2008). A model of care delivery to reduce falls in a major cancer center. In K Henricksen, JB Battles, MA Keyes & ML Grady (Eds.). Advances in Patient Safety: New Directions and Alternative Approaches (Vol 1: Assessment) Agency for Healthcare Research and Quality, Publication No. 08-0034-1. Rockville, MD.