Intensive In Home Mental Health Skill Building Counselor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Mental health and Intensive in home professional driven to help clients overcome personal obstacles. Comfortable working autonomously or in a team-based setting. Counselor specializing in mental health skill building, group therapy and interpersonal therapy. Responsible self-starter who communicates well and is dedicated to improving the well-being of clients.
Skill Highlights
  • Knowledge of the ins and outs of Child Protective Services (CPS)
  • Therapeutic expertise
  • Superior communication skills
  • Medicaid familiarity
  • Psychiatric population familiarity
  • Extensive DSM-IV knowledge
  • Clinical documentation mastery
  • Community resources specialist
  • Client-focused
  • Microsoft Office
  • File/records maintenance
  • Computer proficient
  • Financial records and processing
  • Training and development
  • Case management
  • Human services professional
  • Low income and homeless populations
Effectively managed caseloads of more than 6 Customer Service
  • Computed Data Reports
    • Database Maintenance

      Managed inventory needs for 30 locations. Assisted in the managing of the company database and verified, edited and modified members’ information.

      • Sales
    • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
    • Researched, calmed and rapidly resolved client conflicts to             prevent loss of key accounts.
  • Resolving billing issues
  • Assisting company with financial gains.Documentation
  • Supervised team of three staff members within 30 locations
    • Created new departmental procedures manual.
    • Assessed organizational training needs.
    Wrote and edited documents to keep staff informed on policies and procedures.
Professional Experience
Intensive in-home & Mental Health Skill Building Counselor, 2016 to Current
Bickford Senior LivingOmaha, NE,
Temporary Customer Services Representative & Test Score Analyst, 08/2015 to 05/2016
Bickford Senior LivingRocky River, OH,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Experience with upper management to ensure appropriate changes were made to improve customer satisfaction.
Adolescent Group Teacher, 04/2015 to 08/2015
St. James Child Development CenterCity, STATE, United States
  •  Hours per week: 40
  • Teacher Duties, Accomplishments and Related Skills: Provided children within the ages of 5- 12 with academic assistance. Reinforcement of academics was accomplished by implementing lesson plans with individual study time and completion of homework. 
  • Developed interesting course plans to meet academic, intellectual and social needs of students.
  • Instructed 1st-6th grade levels of various subjects to a class of 23 students.  
  •  Established and enforced rules for behavior and procedures for maintaining order among a class of 23 students.
  • Created effective learning skills using relative age appropriate technique.
  • Supervisor: Betina Jackson (XXX-795-2669)
  • Okay to contact this Supervisor: Yes.
, 09/2012 to 03/2015
Assured DevelopmentCity, STATE, United States
  • Hours per week: 32
  • Counselor Duties, Accomplishments and Related Skills: QMHP) Certified, Counseling and caring for adults with intellectual disabilities in day support.
  • Providing clients with assistance and goals to encourage positive outcomes.
  • Responsibilities include; Reading ISP’s and writing daily reports in regards to the clients goals and outcomes according to client\'s daily living plan.
  • Completing documents, utilizing word processor and excel computer software to input confidential data.
  • Provided transportation for client’s activities such as church, restaurants, community activities and events.
, 01/2015 to 05/2015
Big Brother Big SisterCity, STATE, United States
  • Hours per week: 30 Intern Duties, Accomplishments and Related Skills:.
  • Performed clerical duties such as answering phone, taking messages and directing phone call to appropriate personnel.
  • Maintained Big Brother Big Sister Database by updating parent, client and mentor roster.
  • Conducted quarterly assessments between client and mentor to measure their relationship progress.
  • Handled discrepancies (Parent waiting for child to be matched) according to agency's policy by offering accommodations to the parents.
  • This was achieved by providing other resources to obtain parents satisfaction.
Education and Training
: M. Ed School Counseling , Expected in 05/2017
Liberty University - Lynchburg, VA
0 of a maximum 0 Credits Earned: 6 Continuing Education Units
Bachelor's Degree: Human Services Psychology, Expected in 05/2015
Old Dominion University - , VA
GPA: GPA: 2.98
GPA: 2.98 Credits Earned: 262.60 Semester hours Human Services Psychology Public Speaking Career Development and Appraisal Program Development and Funding Field Observation: Big Brother Big Sister Internship (500 hours)
Clerical Expertise, Counseling,Database, Documentation, ISP, lesson planning  Program Development,Orientation, Speaking, Spreadsheets,Scheduling, Reading, Retail Experience, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word,
Additional Information
  • Availability: Full Time 40 Hours Weekly Permanent Position

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Resume Overview

School Attended
  • Liberty University
  • Old Dominion University
Job Titles Held:
  • Intensive in-home & Mental Health Skill Building Counselor
  • Temporary Customer Services Representative & Test Score Analyst
  • Adolescent Group Teacher
  • Bachelor's Degree