Seeking an exciting and challenging position in a new trade or industry where I can learn a new skill and advance in my career.
· Sell AT&T products and services in the residential customer's home in coordination with their installation.
· Assist residential customers with setting up new devices and applications during the home visit.
· Achieve sales and service objectives.
· Work assigned daily appointments within a specific area/territory
· Track and report activities through established processes and procedures.
· Coached, led and developed Premise Technicians
· Supervised 15 Premise Technicians who install, repair U-Verse, Direct TV, and Fiber services
· Led my team in safety by changing the culture to achieve 447 days accident free.
· Managed a warehouse, maintained sufficient inventory to support daily operations with limited budget.
· Performed initial inspection of the materials received and placed orders and handled returns. Maintained organization and neatness of the facility.
· Increased company's productivity through process improvement such as pair change process and its integration in to work flow engine (WFE).
· Optimized the overall customer experience through completing and facilitating CODE training with my team.
· Build relationships across the organization to achieve common goals.
· Interviewed qualified candidates for open positions in the company.
· Installed U-Verse television, internet, and telephone services in residential/business areas
· Performed aerial work using hand and power tools.
· Provided solutions to optimize customer's service utilization and experience
· Worked with technical support, escalation and dispatch center to resolve work related road blocks
· Filled in for management as a lead technician
· Mentored new hires
· Facilitated with desk assistance by taking field calls from fellow technicians and providing support with work related challenges
· Designated to resolve escalations and chronic repairs Five Star recipient
· 2016 IEFS Midwest Distinguished Leader for Safety (AT&T)
· 2014 Fiber Optics Installer Certification (ETA International)
· 2014 Team Leadership Certification (Harvard Manage Mentor)
· 2014 Best in Class Network Performance Certification (AT&T)
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