Intake Worker Resume Example Montgomery County Community Action Agency

INTAKE WORKER

Summary

Experienced in customer care and have the ability to thrive in a team or individual setting. Willingness to take on other duties outside of my own. Recognize and maintain the privacy of customers. Follow procedures in a timely manner . Copy ,process and organize all paperwork to meet needed standards.

Skills

Face to Face interviews

Assist with form completion

Review applications to meet income guidelines

Copy and process documents

Answer phones to set appointments

Provide additional resources

Experience

Intake Worker
Dayton, OhioMontgomery County Community Action Agency/May 2020 to Current

Maintained a positive attitude and effectively de-escalated clients during crisis situations.
Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Educated patients on various resources, services and programs to maximize care.
Recommended improved life choices to enhance client outcomes.
Answered questions and responded to inquiries to deliver high level of service to clients.
Located housing and other support services for displaced individuals working through hardships.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Recognized by management for providing exceptional customer service.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Handled all delegated tasks, including utility and food assistance.
Answered incoming calls to assist customers with questions.
Improved operations by working with team members and customers to find workable solutions.
Improved customer satisfaction by finding creative solutions to problems.

Direct Support Professional
Dayton, OhioResident Home Association/Jun 1994 to Current

Prevented patient injuries by providing necessary restraints and appropriate supports.
Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
Documented current patient information to update supervising , including vital signs, behaviors and eating habits.
Enhanced patient wellbeing by supporting participation in recreational activities.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Monitored clients' progress to report necessary changes.
Completed data entries in charts and logbooks to document client progress.
Administered all necessary medications as directed by care plan.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Transported client to doctor's appointments and to complete other related errands.
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Followed physician orders when providing care and monitoring client well-being, safety and comfort.
Worked to improve patient outlook and daily living through compassionate care.
Maintained clean and well-organized environment to promote client happiness and safety.
Maintained calendar of social, recreational and educational events to enhance patient stays.
Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
Emotionally supported eight patients, monitoring changes in behavior for potentially dangerous changes.
Emotionally supported patients, monitoring changes in behavior for potentially dangerous changes.
Maintained professionalism in emergency situations, assisting staff members in evaluating and monitoring patients.
Answered office phone calls and emails, answering questions and scheduling appointments with medical doctors and podiatrists.
Prepared and accompanied patients on public outings, managing safety, behavior and other activities.

Customer Service Representative
Dayton, OhioInfoCision/May 2010 to Jul 2020

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Evaluated customer account information to assess current issues and determine potential solutions.
Set up and activated customer accounts.
Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
Consulted with customers to determine best methods to resolve service and billing issues.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Reviewed account and service histories to identify trends and issues.
Exceeded company productivity standards on consistent basis.

Education and Training

Associate of Arts: Social WorkSinclair Community CollegeMay 2017444 W. Third St. Dayton, Ohio 45402

Resume Overview

Companies Worked For:

Montgomery County Community Action Agency
Resident Home Association
InfoCision

School Attended

Sinclair Community College

Job Titles Held:

Intake Worker
Direct Support Professional
Customer Service Representative

Degrees

Associate of Arts : Social Work

Intake Worker Resume Example

Resume Score: 80%

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