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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Focused and professional assistant seeking to develop career within Human Resources. Experienced in office management and support. Skilled in handling new hire paperwork, training new hires, managing employee files and screening potential employees. Adaptable and always willing to go the extra mile.

Skills
  • Human resource life cycle
  • Employee Relations
  • Teamwork/Collaboration
  • Customer Service
  • Performance Management
  • Payroll Processing
  • Microsoft Office Suite
  • Compensation and payroll (ADP, Workday, UltiPro)
  • HRIS applications proficient
  • Agency Service Requirements
  • Childcare Support
  • Client Home Visits
  • Issue Reporting
  • Admissions Intake
  • Team Management
  • Staff Training
Work History
06/2021 to Current
HR Manager Bioplus Specialty Pharmacy , , Melville, NY
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Calculated deductions and processed payroll for employees.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Collaborated with human resources personnel to accurately and efficiently track leave time.
  • Managed employee disputes by employing conflict resolution techniques.
  • Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
  • Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
  • Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
  • Developed focused training programs, leadership pipeline and succession plans.
  • Supervised and mentored direct reports and developed talented HR teams.
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
01/2021 to 05/2021
HR Coordinator The Mentor Network , , Jamaica, NY
  • Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
  • Maintained current and accurate medical records for over 500 patients.
  • Enhanced office efficiency by handling 30+ callers per day.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed and filed financial documentation for accounting purposes.
  • Interacted kindly with insurance providers via phone, email and written correspondence to obtain necessary documents to complete registration.
  • Completed intake assessment forms and filed patient's charts.
  • Helped HHA employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Completed bi-weekly payroll for 1000+ HHA employees.
  • Processed new HHA hire paperwork and documents.
  • Updated employee files with new details such as changes in address or salary levels.
  • Updated employee banking records when it was necessary.
  • Processed employee W-9 and I-9 forms and managed benefits and leave time.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Processed payroll garnishments such as tax liens and child support.
  • Collaborated with human resources personnel to accurately and efficiently track leave time.
  • Led payroll production for different locations.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Documented and processed all garnishments for bankruptcies, student loans and child support orders.
02/2019 to 02/2020
Administrative Office Manager Visa , ,
  • Coordinated internal company-wide meetings, executive committee meetings, conferences and staff meetings
  • Managed over 50 phone calls and emails
  • Created digital filing system to reduce paper usage and toner consumption
  • Assisted office head in planning and execution of office renovation, including coordinating movement of office furniture
  • Installed new property management applications
  • Coordinated with office head to establish and monitor operating budget
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Managed daily database administration of PeopleSoft, including payroll, benefits and time accounting
  • Recruited, hired, trained and supervised students and implemented mentoring program that offered positive student-lecturer engagement
  • Co-ordinates with Taxi and limousine commission for daily class schedule
  • Sending files on time to T&LC and responding back with correct file incase of any error
  • Developed cost-savings and new solutions to existing problems through persistent research and innovation
  • Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables
  • Improved profit margins by streamlining operations and workflow and negotiating new vendor contracts for materials and supplies
  • Processed employee W-9 and I-9 forms and managed benefits and leave time.
10/2015 to 10/2016
Technical Recruiter NYIT , ,
  • Sourced and selected applicants for technical positions within company
  • Referred candidate resumes to customer account managers for evaluation and submission
  • Reviewed job applications to identify, vet and recommend optimal candidates
  • Filled contract, temporary and direct hire positions
  • Evaluated technical knowledge and skills of each candidate against client requirements
  • Increases recruiting effective by 10%
  • Coordinated with IT team leaders to forecast hiring needs and department goals
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies
  • Collaborated with management to build and implement effective, modern employment policies
  • Wrote and posted technical job descriptions
  • Migrated legacy HRIS system to new technology to minimize business impacts
  • Completed human resource operational requirements by scheduling and assigning employees
  • Supported human resources, controlling resume flow within applicant tracking system
  • Managed payroll processing for 100 employees.
  • Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave.
  • Processed employee W-9 and I-9 forms and managed benefits and leave time.
05/2014 to 04/2015
International Student Ambassador Company Name , ,
  • Made sure international student were well transitioned in new culture
  • Established educational culture to the new students
  • Built personal relationships with Students to promote positive experiences
  • Entertained tour students with various props and signs to ensure maximum engagement, fun, and lasting memories
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts
  • Developed tour programming to enhance student experiences
  • Drew attention to cracked sidewalks, bad lighting and steps to keep students safe on tours
  • Developed team communications and information for international student's meetings
Education
Expected in 2019
Master of Science: Information Technology Project Management
Wilmington University - New Castle, DE
GPA:
Expected in 2015
Bachelor of Science: Human Resources Management
New York Institute of Technology - Old Westbury, NY,
GPA:

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Resume Overview

School Attended

  • Wilmington University
  • New York Institute of Technology

Job Titles Held:

  • HR Manager
  • HR Coordinator
  • Administrative Office Manager
  • Technical Recruiter
  • International Student Ambassador

Degrees

  • Master of Science
  • Bachelor of Science

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