Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Exceeded corporate target for customer satisfaction for 12 months in a row. I also was top three in entire call center for calls taken in any given month and also had 100% qa's for entire year in 2011.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Maintained up-to-date records at all times.
Addressed customer service inquiries in a timely and accurate fashion.Demonstrated mastery of customer service call script within specified timeframes.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
primary job was to take inquires from Ford motor company customers about their vehicles.
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