intake authorization manager resume example with 15 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.

  • Microsoft Excel Microsoft Office
  • Office workflow improvement Profile creation
  • Critical Thinking
  • Employee Recruitment and Hiring
  • Policy and Program Development
  • Verbal and Written Communication
  • Employee Performance Evaluations
  • Decision Making
  • Time Management
  • Operational Records Maintenance
  • Employee Supervision
  • Utilization Management
  • Facility Oversight
  • Problem Identification
  • Performance Monitoring
  • HIPAA Guidelines
  • Patient Care Assessment
11/2021 to 07/2022
Intake/Authorization Manager Capstone Logistics Moreno Valley, CA,
  • Tracked patient or client care and followed through to provide service effectiveness.
  • Educated clients on options to assist in making informed decisions.
  • Supervised other workers and caregivers providing services to clients.
  • Identified environmental challenges to client progress through interviews with patient and caregivers.
  • Planned and coordinated discharge from care facility to patient's home.
  • Collaborated with other professionals to assess client needs.
  • Organized support groups to help families understand and support client or patient.
  • Sought out new clients and developed clientele by networking to find new customers.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Entered client information and files into databases for further review and tracking.
  • Responded to client inquiries and concerns and escalated complex problems to department supervisors.
  • Coordinated with other departments to promote prompt processing of client applications.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Conducted regular evaluations and addressed performance concerns directly with employees.
  • Interviewed, hired and trained new employees.
  • Arranged and managed contracts with numerous vendors.
  • Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
  • Oversaw daily workloads and workflow for smooth operations.
  • Investigated misconduct, mediated problems and determined appropriate discipline for staff.
  • Led regular team meetings to communicate current business trends and relevant updates.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Reviewed candidate resumes and scheduled and interviewed potential new hires.
  • Set goals for performance and deadlines to comply with company plans and vision.
  • Supervised staff performing daily activities.
  • Delegated work assignments and prioritized tasks.
  • Motivated team members to consistently achieve or exceed performance expectations.
08/2018 to 11/2021
Director of Operations Volaris Group Minnesota, GA,
  • Built strong referral network to generate new business opportunities.
  • Developed and presented new ideas and conceptualized new approaches and solutions.
  • Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
  • Planned and implemented strategies to grow revenue.
  • Guided and motivated staff to drive maximum performance.
  • Recruited, hired and trained employees on operations and performance expectations.
  • Managed staff, financials and key performance indicators to facilitate business operations.
  • Generated reports to review data and issue corrective actions for improvements.
  • Supported work-life balance to improve staff morale.
  • Cultivated and maintained relationships to promote positive work culture.
08/2018 to 11/2021
Intake Director Hunt Regional Healthcare Quinlan, TX,
  • Assigned tasks and work hours to staff.
  • Trained workers in company procedures or policies.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Administered first aid in emergency situations.
  • Verified insurance eligibility, benefits and patient liabilities for defined services.
  • Researched and prepared reports required by management or governmental agencies.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Issued, gathered and inspected intake forms to confirm correct signatures and information.
  • Made outbound calls to providers to obtain information necessary to create or update authorization.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
  • Guided employees in handling difficult or complex problems.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Resolved customer complaints or answered customers' questions.
  • Updated patient information on computer system to maintain billing accuracy.
  • Processed paperwork, obtained billing forms and secured confidential information.
  • Corresponded with hospitals and medical offices regarding incoming home health referrals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
07/2011 to 08/2018
Finance Assistant Brooklyn United Methodist Church City, STATE,
  • Calculated and produced checks for utilities, taxes and other operational payments.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Matched orders with invoices and recorded required information.
  • Reconciled computer reports with manually maintained ledgers.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Processed new customer forms to set up accounts in system.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Performed financial calculations for amounts due, interest charges and balances.
  • Generated, mailed and monitored invoices.
  • Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
  • Received and recorded cash, checks and transfers.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
06/2007 to 07/2011
Office Manager Brooklyn United Methodist Church Home City, STATE,
  • Motivated and led team members to work together to achieve targets.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Determined organizational policies regarding program eligibility, requirements and benefits.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Supervised daily activities and performance of up to six regular employees.
  • Spoke to community groups to explain and interpret purposes, programs and policies.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Answered phone calls and welcomed visitors to office.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
  • Maintained business records by updating customer information.
Education and Training
Expected in to to
Bachelor of Arts: Human Resources
Boricua College - Brooklyn, NY
Native/ Bilingual

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Resume Overview

School Attended

  • Boricua College

Job Titles Held:

  • Intake/Authorization Manager
  • Director of Operations
  • Intake Director
  • Finance Assistant
  • Office Manager


  • Bachelor of Arts

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