Customer Service Representative who maintains a high level of professionalism, patience and efficiency, with excellent judgment an reasoning, as well as skill in determining how a multitude of seemingly random facts and incidents interrelate, to minimize customer dissatisfaction and increase customer loyalty.
supervisor skills at call center
superb communication skills via phone/radio,
clear, effective, and pleasant phone voice
ability to multi-task under pressure
very precise with documentation/data entry
adapt very well to ever changing environment/scenario
Provided accurate and appropriate information in response to customer inquiries.Maintained up-to-date records at all times.Ran reports and supplied data to chart progress related to pending claims,paid claims,and incorrect claims.Scheduled appointments and made reminder calls. General office duties along with computer aided insurance claims billing.
Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries/complaints.Dispatched appropriate response units after gathering information from caller. Demonstrated mastery of call script within specified time frames.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Maintained customer safety by placing follow-up calls for customers who reported issues. Operated multi-line phone system that also was multi-agencies to one central location. Maintained radio communications with the multi-agencies, as well as computer database communications with remote server(ncis/tcic, drivers licenses, registrations, wanted/missing persons, stolen items,etc.) Many general office duties also, including filing,faxing,TDD for the nonverbal caller,etc.
General Studies & Pre Nursing
General Studies & Health Occupations
Honored by the city of McMinnville for exceptional service and dedication to saving lives.Quickly mastered the multi-line call center system.Promoted to Call Center shift Supervisor in 6 months. Numerous other recognitions for outstanding job, and above/beyond job duties from various other agencies and persons I'd helped.
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