Managed call flow with up to 100+ calls in queue per minute.
Exceeded corporate target for customer satisfaction for three months in a row.
Provided accurate and appropriate information in response to customer inquiries.Maintained up-to-date records at all times.Ran reports and supplied data to fulfill customer report requirements.Formulated and enforced Service Center policies, procedures and quality assurance measures.Properly directed inbound calls in phone queues to improve call flow.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized manner.Planned meetings and prepared conference rooms.Maintained an up-to-date department organizational chart.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.
Drafted meeting agendas, supplied advance materials and followed-up on meetings and team conferences.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Planned meetings and prepared conference rooms.Supplied key cards and building access to employees and visitors.Facilitated working relationships with students and faculty.Made copies, sent faxes and handled all incoming and outgoing correspondence.Created PowerPoint presentations used for school.Received and distributed faxes and mail in a timely manner.
Continuing education in Social Work.Behavioral Therapy coursework.
Student Union Secretary.
Student government representativeCoursework in Human Resource Management and Business Administration
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