Insurance Investigator Resume Example Maryland Insurance Administration

INSURANCE INVESTIGATOR

Professional Summary

Results-oriented management professional with 5+ years experience in a team environment. Demonstrated math aptitude, computer literacy, strong interpersonal, analytical, communication and leadership skills. Organized and detail-oriented. Broad Background includes: customer service, account management, quality control and cash management

Skills

Policy investigations
Skilled multi-tasker
Highly motivated

Advanced oral and written communication skills
Customer service-oriented
MS Office

Work History

Insurance Investigator, 06/2004 to Current
Maryland Insurance Administration – Baltimore, MD

Assist citizens of Maryland to ensure that insurers have complied with the applicable Maryland insurance laws when settling claims, canceling or non-renewing insurance policies.
Analyze responses received from insurers and investigate further if necessary.
Process new cases received by mail by writing to insurance companies to initiate investigations.
Evaluate and documentation received from insurers and complainants.
Write closing letters to companies and complainants.
Manage account level load of 100+.

Claims Associate, 01/2000 to 01/2004
Zurich US Maryland Casualty – Baltimore, MD

Handled claims of low to moderate exposure and complexity for all standard lines of commercial claims, including bodily injury and physical damage claims.
Initiated actions on new losses.
Managed account level load of 60+, as part of a team of 5.
Substantiated legitimate claims and denied unjustified claims.
Documented all investigation activity and presented reports to management.

Team Leader, 01/1998 to 01/2000
Maryland Casualty Company – Baltimore, MD

Supervised 10 employees in handling inquiries from agents and internal customers on billing accounts.
Handled disputes and assisted in resolving team issues.
Delegated problems/inquiries referred outside of team for resolution.
Reconciled data in direct collection system with the accounting system to address discrepancies.

Customer Support Consultant, 01/1997 to 01/1998
Maryland Casualty Company – Baltimore, MD

Investigated and resolved payment discrepancies.
Utilized billing system to respond in a timely manner to agent and customer inquiries.
Maintained records of activity.
Reconciled data in direct collection system with the accounting system to address discrepancies.

Education

Bachelor of Science: Management Science, 2000
Coppin State University - Baltimore, MD
GPA: Summa Cum Laude

Minor in Economics
Finance and Accounting coursework

Resume Overview

Companies Worked For:

Maryland Insurance Administration
Zurich US Maryland Casualty
Maryland Casualty Company

School Attended

Coppin State University

Job Titles Held:

Insurance Investigator
Claims Associate
Team Leader
Customer Support Consultant

Degrees

Bachelor of Science : Management Science , 2000

Insurance Investigator Resume Example

Resume Score: 70%

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