Performed various accounts receivable activities for major hospital clientele. Placed outbound telephone calls and accurately documented all information pertaining to client's account utilizing PC based applications. Key Responsibilities followed up on outstanding accounts in a professional and consistent manner. Successfully operated a PC, software/applications, light Epic, telephone, fax, scanner and copier. Accurately documented in PC system the proper actions taken on each account.Performs accurate administrative and clerical duties in a timely fashion. Maintained compliance with FDCPA, FCRA, HIPAA plus local, state and federal collection laws.
Responsible for Analyzing and researching claim issues, responding to
customer inquiries on claims, enrollment, billing and eligibility. In
addition, communicate policies such as PPO, HMO, pre-authorizations and procedures to providers and patients. Provide excellent service to customers with information in regards to eligibility, enrollment, billing, and benefits, with emphasis on customer retention. Performed calculations on claims.
Determined prospecting skills utilizing high inbound/outbound call
volume. Strong organizational, communication and presentation skills to
meet or exceed sales targets. Positioning the competitive advantages of
Apples product. Ability to consistently gather feedback from customers,
and stay abreast of competitive offerings. Advised business prospects,
collected customer information, provided product information and
directing customers to other resources as needed.
Coursework in Human Relations and Organizational Behavior, Personnel and Human Resource Management, Techniques of Management.
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