I have worked in the customer service industry for 15 plus years. Five of those years I worked in an fast pace credit card call center. The past seven years I have worked for a fast pace, fast growing health care insurance company.
In my current position I handle AR for a high tech imaging site and a nuclear medicine site.
I make sure that payments are made in a timely manner and paid at the correct contract rate.
I work with Commercial Insurances, Medicare, Medicaid, Auto carriers and Worker's Compensation.
I am very familiar with Medicare, Medicaid and the DE worker's comp fee schedules.
I work closely with attorney's and patients that have cases pending litigation for worker's comp or auto cases.
I use Navinet on a daily basis to check claim status as well as eligibility for patients.
And I am familiar with provider appeal rights.
Call center experience
Familiar with all Medical aspects
Accounts receivable knowledge
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