insurance broker resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Well rounded individual with a diverse array of work experience and expertise. Over a decade in customer focused intermediary with automotive solutions, e-commerce sales, and insurance expertise. Excellent history in increasing revenue, serving clients, managing customer and co-worker relationships.

  • Service-Oriented
  • Insurance Policy Sales
  • Financial Needs Assessment
  • Time Management
  • CRM Software
  • Persuasive Negotiation
  • Critical Thinking
  • Upselling and Cross-selling
  • Relationship Building
  • Problem Solving
  • Detail-Oriented
  • Direct Sales
Work History
08/2021 to Current
Insurance Broker Futurity First Insurance Group Starkville, MS,
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Met with prospective customers and business owners in homes, businesses and other settings.
  • Capitalized on upsell opportunities with offers of professional support and additional insurance policy options.
  • Met with thirty existing and prospective clients each week to select appropriate insurance policies.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
  • Handled approximately six hundred outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Called potential clients to set up appointments according to mutual availability.
  • Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.
  • Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
09/2018 to 03/2021
E-Commerce Manager Nexeo Solutions Plastics Portland, OR,
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Implemented systems and procedures to increase sales.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Maintained up-to-date knowledge of [Product] and performed competitor analysis.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
03/2018 to 01/2021
Detention Officer Nana Regional Corporation Minneapolis, MN,
  • Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Regularly conducted security and sanitation checks.
  • Processed visitors and attorneys arriving to see prisoners.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Verified identification using specialized databases and methods such as fingerprinting.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Attended to feeding, housing and physical well-being of inmates.
  • Facilitated video arraignment processes as part of judicial process.
  • Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
  • Processed inmates by taking photographs and fingerprints.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Established positive working relationships and maintained boundaries with resident offenders.
01/2012 to 12/2017
Automotive Technician Fenix Parts Inc Jacksonville, FL,
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
  • Completed full vehicle inspections to check for leaks, damage or other issues of concern.
  • Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Met with, advised and served a minimum of five clients per day.
Expected in 06/2010 to to
High School Diploma:
Meadowbrook High School - Kingston, Jamaica,

Goodwill volunteer

  • Receiving and processing inventory
  • Customer satisfaction
  • Store organization

Salvation Army

  • Receiving gift donations
  • processing wish list requests

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Resume Overview

School Attended

  • Meadowbrook High School

Job Titles Held:

  • Insurance Broker
  • E-Commerce Manager
  • Detention Officer
  • Automotive Technician


  • High School Diploma

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