I am currently looking for a position as a team player, with a people orientated organization whereI will be able to maximize my experience in a variety of areas inside a challenging environment for achieving all my corporate goals. I am an enthusiastic and well-organized individual with a solid background in data entry, research, and trouble shooting. I am also a hard-working, multi-tasking friendly person with outstanding telephone, scheduling and documentation skills.
Investigated and resolved discrepancies in accounts while under tight deadlines. Verified details of transactions, including funds received and total account balances. Researched and resolved billing and invoice problems. Assessed customer needs and responded to questions. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues.
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