Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Promoted to Call Center Supervisor in a high volume Call Center in less than one year on the job.
Exceeded corporate target for customer satisfaction.
Fielded and processed up to 60 calls per day.
Received numerous “exceeds expectations” ratings on performance reviews.
Awarded 5 merit increases during the first 6 years of employment.
Computed Data Reports
Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
Processed applications, payments, corrections, endorsements and cancellations.
Promoted agency products to customers in person, on the telephone and in writing.
Prepared necessary paperwork to process insurance sales and renewals.
Followed up with potential clients regarding online information requests.
Researched coverage and premium options and supplied clients with the best coverage available.
Promoted client retention through high-quality service and follow through.
Called 25-30 warm leads each week to expand client base.
Described mortgage products to customers and accurately explained details of the product to determine customer needs.
Computed accurate sales prices for purchase transactions.Cross-trained and provided back-up for other customer service representatives when needed.
Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.
Dedication to continuously improving sales abilities and product knowledge.
Focused on sales driven goals to achieve monthly sales quota percentages.
Compliance with all banking and FCC regulations.
Cross-trained and provided back-up for other customer service representatives when needed.
Regularly sought opportunities to up sell and add on additional products.
Read Disclosures verbatim.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Educated customers on product and service offerings.
Kept the showroom clean and maintained neat, orderly product displays.
Processed all sales transactions accurately and in a timely fashion.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.Addressed customer questions and concerns regarding products, prices and availability.
Estimated and quoted prices, credit and contract terms, warranties and delivery dates.
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