A customer-focused, creative instructional designer, with a strong background in curriculum design, adult learning theory, leadership training and organizational development. Over ten years of experience developing curriculum from inception to implementation working with a Fortune 500 company, insurance, and the United States Coast Guard. Exceptional ability to manage multiple priorities, with strong organizational and project management skills. Able to work collaboratively throughout all levels within an organization.
Creative and technical writing and editing
ADDIE and ABC instructional design methodology
Received Certificate of Achievement from U.S. Coast Guard and Harkcon
Designated Independent Duty Food Service Officer Team Project Lead after one year of employment.
Instructional Systems Designer June 2012 to CurrentUNITED STATES COAST GUARD - PETALUMA, CA
Assumed sole responsibility for Yeoman "A" School curriculum after transition of team member and departure of Team Lead. Streamlined course, identified missing materials and inconsistencies with current terminal performance objectives, and developed all deliverables for immediate classroom delivery.
Managed the first successful re-design of the Independent Duty Food Service Officer (IDFSO) curriculum within four years.
Supervised a team of 3 new Instructional System Designers, producing all training, performance support and evaluation materials for the IDFSO curriculum, applying appropriate adult learning theory and instructional design models including ADDIE, ABC, and Coast Guard ISD Standard Operating Procedures.
Effectively managed project performance by developing a POAM, work schedules, meeting agendas and other appropriate project management documentation.
Acted as point liaison with School Subject Matter Experts (SMEs) and approval authorities, developing a collaborative working relationship with School and producing a curriculum fully supported by the client. Survey feedback from students during Beta and Pilot testing was exceptionally positive in preparing them for the Food Service Officer position.
Successfully collaborated with SMEs in the Food Service Rate to incorporate updated Rating Performance Requirements (RPQs) into curriculum materials for the FS "A" School including instructor/student guides, job aids, performance tests, presentations, and additional resources.
Integrated Nutrition "C" School terminal performance objectives into the FS "A" School curriculum and redesigned all associated materials to include blended learning activities, creating a more robust curriculum with minimum time and expense for entry level students in the Food Service rate.
Principal Owner January 2009 to June 2012RYAN'S PAMPERED PETS, INC. - NOVATO, CA
Co-owned and operated a small start-up business providing customized dog training and pet care services.
Managed all aspects of the business and provided core services.
Sr. Training & Development Specialist January 2001 to December 2007FIREMAN'S FUND INSURANCE CO. - Novato, CA
Implemented strategies focused on organizational transformation, employee engagement, leadership competency development, and performance based training, to support large corporate and human resources initiatives.
Provided organizational consulting to leaders on cost effective solutions that maximized learning throughout the business.
Significantly reduced training delivery costs, by converting three Leadership instructor-led classes to online presentations and conducting them remotely via WebEx technology.
Designed the first enterprise-wide eLearning curriculum using ADDIE, to provide new employees and agents with foundational knowledge of five different divisions within the company.
Collaborated with division leadership stakeholders and subject matter experts (SMEs), created storyboards and scripts, and worked with development team to produce flash-based and articulate courses.
Increased employee engagement and satisfaction with compliance training by managing the program vendor to ensure all improvements and customizations to training simulations were completed successfully.
Feedback on improvements was 90% positive.
Increased availability of "Just-in-Time" training to leadership and employees by managing a new knowledge management database of 150 short videos on various soft skill topics.
Coordinated and completed within a tight deadline, the rollout of a new national metrics training program to 150 senior managers and insurance employees logistics.
Included vendor management, training content revision and editing, scheduling, and national administration.
Substantially improved the ability of executives to manage change by customizing vendor purchased training materials including instructor/ student guides, presentations and collateral items, and facilitating small coaching sessions with leadership teams.
Streamlined and expedited a major IT organizational transformation by consulting and collaborating with the IT executive change team to provide specific integrated performance improvement solutions including a leadership competency model, change workshops and teambuilding training sessions applying the appropriate adult learning theory and instructional design methodology.
Manager Organizational Diagnostics January 1999 to January 2001FIREMAN'S FUND INSURANCE CO. - Novato, CA
Initiated the first successful, enterprise-wide, 8000 employee opinion survey in eleven years, with an 88% response rate.
Action plans implemented in 85% of businesses to improve employee engagement, retain talent, and drive customer focus.
Development Consultant August 1996 to January 1998
Recruited in 1996 as an in-house consultant.
Improved performance management processes, and developed high potential leaders within the organization.
January 1996 to January 2007Linda C. Ryan FIREMAN'S FUND INSURANCE COMPANY - NOVATO, CA
Training & Development Consultant January 1992 to May 1996BAXTER INTERNATIONAL INC - DEERFIELD, IL
Built company bench strength through key contributions to the design and development of a three tier leadership curricula incorporating experiential learning activities including corporate simulations and outward bound experiences.
Designed, developed and implemented a train-the-trainer course for a new performance management system process rollout to 50,000 employees including instructor and student guides, and all performance support and collateral materials.
M.B.A : Human ResourcesIndiana University (Bloomington)Human Resources
B.S : Business Management and MarketingCornell UniversityBusiness Management and Marketing
A.S : Human/Canine Life SciencesBergin University of Canine StudiesHuman/Canine Life Sciences
Microsoft Office, Visio, Adobe PDF, editing, instructional design, project management, task analysis, training delivery, vendor management, coaching, consulting, communication, leadership training and development
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
UNITED STATES COAST GUARD
RYAN'S PAMPERED PETS, INC.
FIREMAN'S FUND INSURANCE CO.
Linda C. Ryan FIREMAN'S FUND INSURANCE COMPANY
BAXTER INTERNATIONAL INC
Indiana University (Bloomington)
Bergin University of Canine Studies
Job Titles Held:
Instructional Systems Designer
Sr. Training & Development Specialist
Manager Organizational Diagnostics
Training & Development Consultant
M.B.A : Human Resources B.S : Business Management and Marketing A.S : Human/Canine Life Sciences
Create a job alert for [job role title] at [location].