Instructional designer, and information developer with proven capabilities applying adult learning theory and design methodologies to design and develop web-based and instructor-led training, and collateral ranging from quick-start guides and software test plans to user manuals, online help files and technical specifications. Possess a strong commitment to executing project goals with reliability, steady work ethic, and straightforward communication style.
Two courses developed for TraCorp—“Foundations of Electricity” (client: Salt River Project) and “Bicycle Driver's Ed” (client: Phoenix Children's Hospital)—were nominated for a Brandon Hall Award.
Analyzed, designed and developed interactive learning for instructor-led and web-based courses on various topics and for different industries, including: automotive, call center, construction, engineering, education, financial, government, healthcare, hospitality, insurance, mining, software, technology and utility. Created end-user documentation for the company's SaaS learning management system.
Designed custom online training courses for varying industries and topics. Interviewed with clients to analyze needs and make recommendations. Interviewed subject matter experts to determine learning objectives based on training needs. Designed an easy to understand, fun, and engaging learning experience that assesses learning.
Developed hardware and software documentation for point-of-sale terminals, which included on-line help, quick reference, installation, and troubleshooting guides.
Successfully trained sixty-seven newly hired call center personnel for a prescription-drug support program in a classroom environment. This was a two-month assignment in which everyone was taken through a comprehensive training that included new hire orientation, system, and program training.
Interviewed business units to gather system requirements and worked with developers to enhance system functionality. Created business process flows, system design documentation, newsletters, training, program, and marketing materials. Coordinated and facilitated user acceptance testing/training.
Successfully managed multiple software development and documentation projects that required analyzing business requirements, establishing functional requirements, testing applications, and developing end-user documentation.
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