I desire to work in an environment that inspires a level of achievement and demands the type of customer service seldom found in the workplace today. I appreciate and respect working under management that recognizes and rewards individual contributions and dedication. I believe it is imperative to work for a company that chooses to operate as a "team." I also desire to work in a capacity that can be flexible and allows me some freedom to think, meet new challenges by utilizing my "exceptional" people and organizational skills. Customer Service
Extensive background in customer service, ranging in various capacities and types of companies (more than listed). I am extremely "people and pet" oriented with a natural desire to help & learn all while maintaining a pleasant and professional attitude.Technical Support Representative skilled at resolving complex customer service issues in a timely manner.[Job Title] with [Number] years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.Technical Support Representative skilled at resolving complex customer service issues in a timely manner.
MS Word (all versions), MS Excel, MS Access, MS Oulook, MS Powerpoint, QuickBooks, Adobe Acrobat, Visio. CC Mail, Lotus Notes, Paradigm & Support Magic SQL and Internet savvyExceptional telephone etiquette
Patient and diligent
Microsoft Office expert
Multiple technical awards for work performance.Received award for customer service recognition and ability to work well with the other team members.
Assisted teacher(s) in developing individual educational plans (IEP) designed to promote educational, physical and social development. Taught Math, English Language Development, Science to 1 - 13 students.
Promoted language development skills through reading and storytelling.Encouraged students to be understanding of others.Supervised field trips to local parks, fire stations and zoos.Conducted small group and individual classroom activities with students based on differentiated learning needs.
Maintained composure and patience in face of difficult customer situations.Helped customers track and ship packages, responding to an average of [number] calls per day.Assisted customers with technical issues via email, live chat and telephone.Developed and maintained positive customer relationships.Responded to customer service emails in a timely and effective manner.Worked with customer service supervisor to resolve customer concerns.Diligently followed up with customers about existing orders.Created end-user self-service tools and documentation.
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