Skilled Customer Service Terminal Support committed to addressing customer concerns with speed, accuracy and professionalism.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette and trouble shooting.
*Cross trained on two different platforms
*trained in giftcards
Replenished floor stock and processed shipments to ensure product availability for customers.
Demonstrated mastery of customer service call script within specified timeframes.Provided accurate and appropriate information in response to customer inquiries.Properly directed inbound calls in phone queues to correct departments when customer called to wrong department for assistance.
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area and kept work areas stocked.Cleaned bars, work areas, and tables.Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers. Prepared and served hot and cold beverages. Communicated with customers regarding orders, comments, and complaints. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Maintained knowledge of current menu items, garnishes, ingredients.
Performed dishwasher duties.Continually kept carpets and floor clear of debris.Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash.Cleaned bars, work areas, and tables.
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