institution service manager resume example with 13+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

This position allows me to work directly with staff and the youth we serve. I able to role model for both and provide leadership and guidance. I enjoy assisting the staff I work with promote to other positions in the department, and comment from my leadership being a big part of their success.

  • Revenue Generation
  • Task Delegation
  • Office Administration
  • Employee Relations
Dillard University New Orleans, LA Expected in 05/1999 Bachelor of Science : Criminal Justice - GPA :
Work History
Emerson Electric Co. - Institution Service Manager
Southaven, MS, 04/2023 - Current

Under direction, provide supervision, staff support, and coordinate a variety of daily activities necessary for the efficient and competent operation of a juvenile detention facility; assist in the development, implementation and interpretation of line administrative policies and procedures; and train and direct assigned personnel.

Receive direction from the assigned higher level manager. Exercise immediate supervision over professional non-management Institution staff.

Examples Of Duties

Duties may include, but are not limited to, the following:

  • Plan, direct, supervise and evaluate the work of subordinate personnel.
  • Coordinate the daily activities of the institution's programs.
  • Explain and interpret departmental policies and procedures to staff and monitor compliance.
  • Function as the facility Detention Control Officer.
  • Provide personnel management of shift schedules and extra-help assignments within policy guidelines, and participate in staff selection processes.
  • Consult with Probation Field Services personnel, Medical and Mental Health personnel and other appropriate staff when issues of detention, high population, medical and mental health issues need discussion response and/or clarification.
  • Serve as the facility administrator in the absence of the Probation Services Manager II.
  • Perform related duties as assigned.


Knowledge of:

  • Federal, state and local laws and regulations applicable to probation work.
  • Principles of supervision and training.
  • Child psychology and principles of family relationships.
  • Juvenile court law and the criminal justice system.
  • Growth, development, needs and problems of juveniles.
  • Causes of juvenile delinquency.
  • General emotional and behavioral patterns of delinquent and non-delinquent juveniles and appropriate disciplinary measures.
  • Group and individual counseling techniques.
  • Principles of first aid and general health and safety practices.

Skill/Ability to:

  • Supervise and train subordinate personnel.
  • Plan and direct the work of others.
  • Work as part of a team.
  • Interpret and monitor departmental and facility policies and regulations.
  • Secure and maintain the respect, rapport and confidence of juveniles and aid in their rehabilitation.
  • Respond appropriately in crisis situations.
  • Write competent staff reports and be able to effectively analyze institution issues needing attention and clarification.
  • Restrain aggressive detainees.

Winco Foods - Group Supervisor
Wenatchee, WA, 04/2006 - 12/2017

Under general supervision, assign, direct and review the work of a small staff of Group Supervisors within an operating unit on an assigned shift at Juvenile Hall or Camp Glenwood; and provide supervision, counseling and guidance for a group of juveniles being detained in the Probation Department facility.

This is the working lead level class in the Group Supervisor series with responsibility for providing direction to a small staff performing similar work. This is not considered a supervisory class in that the selection, evaluation and discipline of employees is not assigned to this level. In addition, incumbents are fully competent to perform the more difficult and complex phases of the work. This class differs from the next higher level of Institution Services Manager in that the latter is the first full supervisory level in the Group Supervisor series which includes overall program management for an operating unit.

Examples Of Duties

Duties may include, but are not limited to, the following:

  • Assign, direct and review the work of a team of Group Supervisors to insure proper operation of the unit.
  • Advise staff personnel regarding program planning, recreational and teaching activities, supervision of juveniles and security measures.
  • Confer with and advise staff on treatment of behavioral problems and maintenance of discipline.
  • Check on safety and welfare of juveniles, medical procedures and housekeeping routines.
  • Direct the unit in handling of tense situations.
  • Maintain records of medications dispensed and disciplinary actions taken.
  • Watch for signs and receive reports of mental and physical illnesses; investigate and see that needed care is provided.
  • Counsel juveniles as necessary.
  • Assist in evaluating subordinates' performance.
  • Hold team meetings and participate in staff conferences and group and individual training programs.
  • Prepare and submit required reports.
  • Perform related duties as assigned.


Knowledge of:

  • Basic supervisory principles and practices.
  • Child psychology and principles of family relationships.
  • Juvenile court law.
  • Criminal justice system.
  • Causes of juvenile delinquency.
  • General emotional and behavioral patterns of delinquent and non-delinquent juveniles.
  • Group and individual counseling techniques.
  • Principles of first aid and general health practices.
  • Appropriate juvenile disciplinary measures.

Skill/Ability to:

  • Plan, assign, direct and review the work of others.
  • Train others in work procedures.
  • Work as part of a team.
  • Interpret and enforce facility rules and regulations.
  • Secure and maintain the respect, rapport and confidence of juveniles.
  • Exercise sound judgment and take appropriate action in emergency situations.
  • Aid in the rehabilitation of delinquent adolescents.
  • Maintain firm discipline in a fair and tactful manner.
  • Establish and maintain effective working relationships with staff members, probation officers, law enforcement personnel and representatives of other department and community agencies.
  • Write reports and keep records.
  • Evaluate and handle tension-filled, stressful and crisis situations effectively.
  • Work under stress.
  • Relate to persons of diverse ethnic, cultural and educational backgrounds.
  • Meet the physical ability requirements as defined by the California State Board of Corrections.

Education Requirement:
Graduation from an accredited four year college or university. A degree in sociology, psychology, corrections, criminal justice, counseling or a closely related social or behavioral science is preferred.

Walgreen's Pharmacy - Assistant Store Manager
City, STATE, 12/2001 - 12/2003

The Walgreens assistant store manager job description entails the following duties, tasks, and responsibilities:

  • Assist the store manager with the retail store operations which includes leading associates through execution of the business plans/objectives of the company to drive sales
  • Provide a superior associate and customer experience and enforce all policies and procedures so as to ensure that excellent customer service is provided, and to maximize the P-L performance of the store
  • Assist with the appearance and the general maintenance of the store by ensuring a safe and pleasing environment for both the customers and the associates; request maintenance of the store when required
  • Ensure that the store opens and closes at the right time and that the proper procedures are duly followed for bank transactions and bank deposits
  • Interact with vendors to order ads, seasonal, and basic merchandise and even ice cream (where applicable) for the store
  • Merchandise the seasonal aisle and the non-seasonal, basic, and seasonal end-caps
  • Ensure that merchandise is set up according to the plan-o-grams which are received from the corporate office
  • Execute weekly sales ads and price changes; process recalled, outdated, damaged and transferred merchandise
  • Receive all merchandise deliveries from vendors and Rite Aid distribution centers and verify that information from the vendor invoice is accurate; and also enter vendor invoices into the accounts payable system
  • Prepare the retail store for physical inventory through ensuring that merchandise on the sales floor and also in the stock room is in order and can be accessed easily
  • Analyze reports on operations and make recommendations for improvement
  • Utilize Staffworks/Workforce Management software to complete the associate work schedule
  • Continually have knowledge of the One-Hour Photo department and film processing if applicable to assist the Pharmacy department when there is a very high volume of customers
  • Provide necessary leadership and development for all associates by providing regular performance feedback, communicating career opportunities, and demonstrating RAPTAR (Recognition, Appreciation, Praise, Treat Associates Respectfully) behaviors
  • Manage the complete adherence to all the regulatory and compliance legislation and policies, ensuring that all outdated products and products with less than 30 days until expiration are removed from the sales floor so that they can be processed through the established returns process
  • Interview, hire, direct, train, reward/praise, encourage, motivate, and discipline associates; appraising performance of associates and also playing an active role in resolving complaints.
  • The assistant store manager must possess the ability to pass all drug tests and must be committed to providing customer service that would make both the internal and the external customers feel important, valued, welcome, comfortable and duly appreciated.

must also have the ability to preserve the confidentiality of information

must have the ability and willingness to move with purpose and a very strong sense of urgency.

Being proactive and swift are very important attributes of an assistant store manager and it’s something you have to possess if you must be given a look.

  • An assistant store manager must have the ability to work during weekends and extended days too on a frequent basis as the need to do this frequently arrives
  • He/she must be able to work day or evening hours when needed
  • Accuracy and complete attention to detail is paramount
  • The assistant store manager must be able to organize and also to prioritize a variety of projects or tasks
  • must be familiar with technical/industry processes and terms
  • Ability to efficiently work within strict time frames and resolute deadlines

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Resume Overview

School Attended

  • Dillard University

Job Titles Held:

  • Institution Service Manager
  • Group Supervisor
  • Assistant Store Manager


  • Bachelor of Science

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