Self-motivated leader with more than 12 years of active experience – Possess the required determination to improve performance with utmost sense of obligation and carefulness.Notable managerial qualities that can help in managing the work efficiently for achieving the store's goals:
Excellent customer service skills
Staff training and development
Customer service focus
May 1998-March 2005InstallerMike Goode Construction | Summerville
Planned projects by identifying necessary equipment, tools needed, accurate take offs and required assistance.
Proactively managed projects to obtain complete customer satisfaction for all custom work.
Accurately estimated time and materials costs for projects.
Provided accurate measurements and estimates for all projects.
Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
Worked with contractors and home builders to complete jobs in a timely manner
Ran and aided crews in training and leading them to complete the job successfully
In charge of measuring, estimating and submitting bids
March 2005-September 2005Sales SpecialistLowe's Home Improvement | Summerville
Provided customer service by engaging customers with the store, merchandise and sharing information related to current sales and promotions
Offered and sold installation services, created details and provided estimates to customers on projects
Built relationships with customers by promoting products and services provided by lowes, asking lifestyle questions and assessing needs. Matched customer needs to recommended product
Performed sales using the impact model
Responded to customer questions and requests in a prompt and efficient manner
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Processed installations to ensure installs were being completed as planned
Built relationship with installers to make sure the customer was getting what they expected
2005-2014Installed Sales Department ManagerLowe's Home Improvement | Summerville
Monitored performance to identify developmental needs by reviewing performance information.
Promoted Mylowes, EPP, Special order sales, Installed sales and proservices
Communicated with ASM about the department by providing briefings over the phone or in person.
Sent emails containing status reports, sales and the performance of the sales specialist
Reviewed and followed up with order management on a daily basis.
Reviewed reports on a weekly basis and looked for any outstanding trends or issues that needed to be followed up with.
Conducted Job site inspections an a daily basis to hold installers accountable and to make sure they were following Lowe's guidelines
Looked over and paid every expense that came through the office. Paid expenses through the appropriate expense line.
Kept track of the budget each week for installs, sos and expenses.
Worked with Sales specialist and the install sales team to address any issues.
Handled all customer complaints through the office. Managed all complaints before they went to upper management.
Responded to customer questions and requests in a prompt and efficient manner.
Shared Product Knowledge with sales specialist in different departments.
May 2014-CurrentAssistant Store ManagerLowe's Home Improvement | Summerville
Interview job candidates and made staffing decisions.
Assign employees to specific duties to best meet the needs of the store.
Instruct staff on appropriately handling difficult and complicated sales.
Hire, train and evaluate personnel in sales and marketing.
Examine merchandise to verify that it is correctly priced and displayed.
Plan budgets and authorize payments and merchandise returns.
Increase profits through effective sales training and troubleshooting profit loss areas.
Report to the store manager regarding all store and staff issues.
Track Store sales by reviewing monthly financials, vital stats. forecasts, ect
Make strategic decisions regarding future targets.
Control expenses including payroll and other controllable expenses
Lead, teach and model the effective use of the IMPACT model program
Ensures that all customer complaints are handled appropriately and in a timely manner
Drive sales and margin through out the store by executing the sales program and identifying sale opportunities
Control and manages inventory by following up with related reports
Come up with planes to execute and improve customer service
Communicates with employees by leading daily weekly and monthly meetings
Manage and resolve conflicts between employees
Develop, lead and coach direct reports and assigned employees. Observe customer interactions and provide feedback
1997High School Diploma: Fort Dorchester High SchoolSouth Carolina