2010
to
Current
Installer/Driver
Boston Barricade –
Vero Beach,
Florida
Graphic installer with multiple years of experience in vinyl graphic layout and prep. Installation of modular storefront construction, barricades and graphic murals at various malls throughout Florida. Installation of large format graphics, installation of non-electrical retail signs and hanging store fixtures.
2005
to
2009
Client Advocate
One Communications(formally Conversent Communications) –
Marlborough,
Massachusetts
Talked to customers and set services according to clients needs, helped customers with all issues and services. Called potential customers to sell services in the Intra, Inter-lata, T1 service and ISDN service, voice channels, DSL and business lines. Senior Spanish speaking representative;also assisting Spanish speaking customers translating with customer care, repair technicians and supervisors.
2004
to
2005
Business Development Manager
Conversent Communications –
Marlborough,
Massachusetts
Talked to customers and set up services according to clients needs. Helped customers with all issues and services. Called customers to sell services int he Intra, Inter-lata, T1 service, ISDN service, voice channels, DSL and business Lines. Senior Spanish speaking representative; also assisting Spanish speaking customers translating with customer care, repair technicians and supervisors.
2003
to
2004
Office Manager/Human Resources
Aserco Building Services –
Westchester,
New York
In charge of public relations and company organization. Talked to customers and set services according to the clients needs. Responsible for hiring and training labor and office staff.
2001
to
2003
Support Representative
Advisor Central –
Westboro,
Massachusetts
Provided extensive customer and full technical support to all, internet subscribers(brokers and back offices). Assisted customers with internet set-up and access problems, responded to all customers to resolve various problems and troubleshooting all problems with computers and translating.
2001
to
2002
Telemarketing
Verizon Telecommunications –
Marlborough,
Massachusetts
Provided extensive customer and full technical support to users and customers. Called customers to sell services in the Intra and Inter-lata. Talked to customers regarding services and assist in the smooth transfer to Verizon services. Assisted customers with all issues and services. Kept track of accounts, checking customers satisfaction and promote new sales.
1995
to
2001
SR Technical Support Representative
Best Web Corporation –
Croton on Hudson,
New York
Provided extensive customer and full technical support to all internet subscribers(dial up, ISDN, and DSL). Troubleshooting all problems with network computers. Diagnosed and repaired customers computers both PC and MAC. Upgraded computers to new operating systems. Assisted customers with internet set-up and access problems. Recommended and implemented repair procedures. In charge of company customer relations, taking care of all technical support issues and analyzed all hardware and software problems. Configure laser and Dot matrix printers for correct operations. Installed DSL, ISDN, dial-up modems. In charge of control for the collections department and notices to overdue accounts.
1991
to
1995
District Manager
Control Building Services –
Secaucus,
New Jersey
In charge of company business in New York State and Connecticut. Recruited, trained and managed a full staff. Directed crews servicing 20 A & P stores throughout New York and Connecticut. Trained crew and supervisors via daily coaching sessions and conducted unannounced spot checks. In charge of payroll and public relations with customers.
1990
to
1995
Manager
Laura Secord Inc –
Montreal,
Canada
Supervised assembly line of ten employees. Handled customer service and inquiries. Performed preventative maintenance on equipment. Oversaw and inspected custom packaging for special products.
