(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Personable and dedicated Customer Service Representative with extensive experience in sales and service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Calm, with 10+ years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.

  • Supply inventory management
  • Minor repairs
  • Facility maintenance
  • Buffing and waxing
  • Janitorial equipment familiarity
  • Mixing cleaning chemicals
  • Rug shampooing
  • MSDS knowledge
  • Floor waxing
  • Sanitization techniques
  • Active listening
  • Flexible
  • MS Office
  • Time management
  • Collaboration
  • Focused and detail-oriented
  • Mopping and buffing floors
  • Chemical cleaning
  • Exceptional time management
  • Closet detailing
  • Interior and exterior cleaning
  • Ironing clothing
  • Polishing surfaces
  • Cleaning methods
  • Light fixtures and ceiling fans
  • Caring for fine china
  • Bloodborne pathogen training
  • Dusting
  • Chandelier cleaning
  • Washing windows
  • Customer-oriented
  • Hardworking
  • Hospitality background
  • Customer service-focused
  • Guest amenity replenishment
  • Restroom detailing
  • English language fluency
  • Decision making skills
  • Exceptional communicator
  • Excellent oral and written communication
  • Stocking bathrooms
  • Physically strong
  • Report creation
  • Report generation
  • Credit card payment processing
  • Sales expertise
  • Courteous demeanor
  • Clerical support
  • Process optimization
  • Materials transport
  • Shipping and receiving understanding
  • Product organization
  • Conflict mediation
  • Quality control
  • Promotional support
  • In-store support
  • Problem-solving abilities
  • Technologically savvy
  • High-energy attitude
  • Retail sales customer service
  • System implementation
  • Call Center Operations
  • Inbound and Outbound Calling
  • Microsoft Office expertise
  • Emotional awareness
  • Accreditation support
  • Dependable and punctual
  • Working collaboratively
  • Analytical
  • Relationship building
  • Friendly, positive attitude
  • First Aid/CPR
  • Decision-making
  • Communication
  • Organization
Education and Training
Oklahoma Dept. Education Oklahoma City, OK, Expected in 06/2000 GED : - GPA :
Blackstone Law Institute Harrisburg, PA, Expected in 04/2014 Paralegal 1 & 2 Certified : Paralegal Studies - GPA :
Pima Community College Tucson, AZ Expected in 02/2015 Cartification : Custodial Maintenance - GPA :

Paralegal Certified

First Aide Certified

Blood Pathogen Certified

Custodial Maintenance Certified

Sales and Service Knowledge

The Shyft Group, Inc. - Installer
Jupiter, FL, 0601202 - Current

Installed Gutters

Maintained Supplies

Installed Insulation

Cleaning of Site

Maintained Tools

Maintained Machines

Other jobs as directed

The Realreal, Inc. - Handyman
Philadelphia, PA, 0601202 - Current
  • Operated hand and power tools to complete repairs.
  • Repainted walls, removing old paint or wallpaper and preparing surfaces for new applications.
  • Used professional grade tools and equipment to perform wide range of handyman services.
  • Built reputation for excellent handyman services by taking pride in craftsmanship and attention to detail.
  • Pulled damaged and old carpet and wood flooring to eliminate issues such as mold and remove outdated styles.
  • Kept interior and exterior of buildings clean, safe and welcoming.
  • Maintained equipment, materials and tool inventory to meet any repair or maintenance need with minimal delay.
  • Prioritized handyman jobs by identifying urgent and important projects with concern for customer safety and security.
  • Performed preventive maintenance and repairs on buildings and equipment using plumbing and electrical skills to keep all properties clean and safe.
  • Responded quickly to service calls, including replacing filters, smoke alarms and locks to ensure safety and well being of tenants.
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
  • Maintained complJessicace with internal and regulatory safety standards.
  • Prepared units to ensure cleanliness and readiness for new tenants.
  • Fixed and managed electrical and plumbing problems quickly and effectively.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Repaired equipment and machinery, performing maintenance according to updated industry standards.
  • Evaluated systems in use to uncover problems, complete maintenance and recommend solutions.
  • Reconditioned and renovated damaged furniture and ordered new pieces, if needed.
  • Managed maintenance for 12 rental properties.
Menards, Inc. - Sales
De Pere, WI, 070518 - 052619
  • Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
  • Reviewed and controlled used vehicle inventory to maintain accurate supply.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended optimal merchandise based on customer needs and desires.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Used Opera register system to ring up customer purchases, process payments and issue receipts.

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Resume Overview

School Attended

  • Oklahoma Dept. Education
  • Blackstone Law Institute
  • Pima Community College

Job Titles Held:

  • Installer
  • Handyman
  • Sales


  • GED
  • Paralegal 1 & 2 Certified
  • Cartification

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