Installation and Service Technician Sub Contractor for Comcast Cable Resume Example
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highly enthusiastic customer service professional with 10 years client interface experience.
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Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
- Consistently generated additional revenue through skilled sales techniques.
Product Sales
- Cross-sold services at a rate of 46%, upgrading customers to different plans and product packages.
Installation
- Installed wiring and electrical appliances for residential and commercial construction sites with a 40% ahead-of-schedule rate.
Scheduling
- Scheduled and tracked all repairs.
- Tracked and processed purchase of parts to accounts payable.
Successfully completed the company's rigorous employee development program.
Inventory Control
- Restocked and organized items as necessary and as directed.
Purchasing
- Maintained inventory of spare parts inventories and completed purchase requisitions as necessary.
Received the “Best First Year Technician” Award in April, 2011.
Assisted in training 14 new service technicians.
Promoted to Lead Cable Installation Technician after just 3 months of employment.
Petaluma , CA
Completed all repairs and maintenance work to company standards.Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.Planned work and determined appropriate tools and equipment.Processed work orders and prioritized jobs.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.
Responsible for promoting safe and clean working environment.Used hand tools to mount, install, and secure tools.Maintained composure and patience in face of difficult customer situations.Supported customers having data connectivity issues.Informed customers about issue resolution progress.
Provided thorough support and problem resolution for customers.
Philadelphia , PA
While unemployed, continued to look for career opportunities.
City , STATE
Completed all alarm installations and maintenance work to company standards.Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.Planned work and determined appropriate tools and equipment.Processed work orders and prioritized jobs.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.
Responsible for promoting safe and clean working environment.Used hand tools to mount, install, and secure tools.Maintained composure and patience in face of difficult customer situations.Supported customers having data connectivity issues.Informed customers about issue resolution progress.
Provided thorough support and problem resolution for customers.
City , STATE
Completed all installations and maintenance work to company standards.Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently.Served as liaison between customers, store personnel and various store departments.Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Informed customers about sales and promotions in a friendly and engaging manner.Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.Planned work and determined appropriate tools and equipment.Processed work orders and prioritized jobs.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.
Responsible for promoting safe and clean working environment.Used hand tools to mount, install, and secure tools.Maintained composure and patience in face of difficult customer situations.Supported customers having data connectivity issues.Informed customers about issue resolution progress.
Provided thorough support and problem resolution for customers.
City , STATE
Continued to look for career opportunities.
City , STATE
Completed all installations and maintenance work to company standards.Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently.Served as liaison between customers, store personnel and various store departments.Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Informed customers about sales and promotions in a friendly and engaging manner.Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.Planned work and determined appropriate tools and equipment.Processed work orders and prioritized jobs.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.
Responsible for promoting safe and clean working environment.Used hand tools to mount, install, and secure tools.Maintained composure and patience in face of difficult customer situations.Supported customers having data connectivity issues.Informed customers about issue resolution progress.
Provided thorough support and problem resolution for customers.
City , STATE
Completed all installations and maintenance work to company standards.Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently. Informed customers about sales and promotions in a friendly and engaging manner.Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.Planned work and determined appropriate tools and equipment.Processed work orders and prioritized jobs.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.
Responsible for promoting safe and clean working environment.Used hand tools to mount, install, and secure tools.Maintained composure and patience in face of difficult customer situations.Supported customers having data connectivity issues.Informed customers about issue resolution progress.
Provided thorough support and problem resolution for customers.
City , STATE
Completed all installations and maintenance work to company standards.Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently.Served as liaison between customers, store personnel and various store departments.Informed customers about sales and promotions in a friendly and engaging manner.Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.Planned work and determined appropriate tools and equipment.Processed work orders and prioritized jobs.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.
Responsible for promoting safe and clean working environment.Used hand tools to mount, install, and secure tools.Maintained composure and patience in face of difficult customer situations.Supported customers having data connectivity issues.Informed customers about issue resolution progress.
Provided thorough support and problem resolution for customers.
City , STATE
Completed all installations and maintenance work to company standards.Exchanged returned merchandise for customers quickly and efficiently.Served as liaison between customers, store personnel and various store departments.Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Informed customers about sales and promotions in a friendly and engaging manner.Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.Planned work and determined appropriate tools and equipment.Processed work orders and prioritized jobs.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.
Responsible for promoting safe and clean working environment.Used hand tools to mount, install, and secure tools.Maintained composure and patience in face of difficult customer situations.Supported customers having data connectivity issues.Informed customers about issue resolution progress.
Provided thorough support and problem resolution for customers.
City , STATE
Guided mechanics with decisions concerning repair and replacement of parts.Reviewed the work of 8 auto mechanics.Followed checklists to verify that all important parts were examined. Serviced air conditioning, heating, engine-cooling and electrical systems. Rebuilt faulty assemblies, including steering systems and linkages. Examined vehicles to determine the extent of damage or malfunctions. Specialized in servicing brakes and fuel systems. Communicated with customers regarding vehicle issues and potential repairs. Repaired and replaced belts, hoses and steering systems. Executed all phases of power system tear down and repair. Operated pneumatic tools and air compressors. Rebuilt and repaired engines. Removed and replaced tires, shocks, struts and brakes. Maintained a 100% customer service satisfaction rating.Contributed to repeat and referral business by using strong customer service and problem solving skills.Repaired and replaced radiators and water pumps. Washed, waxed and buffed the exterior of vehicles. Vacuumed car interiors to remove dirt and debris and cleaned upholstery and surfaces. Ordered accurate amounts of parts and supplies to maintain necessary inventory. Worked on a variety of vehicles, including semi-trucks and tow trucks. Transported customers to and from the shop for the customer service program.
City
Coursework in Business, Marketing and Communications
Continuing education in Home Security
Top 80% of class
Customer Academic Achievement Award
Coursework in Business, Communications and Management
Top 92% of class
Automotive Service Certificate
Electrical Component Repair Certificate
Engine Repair Certificate
Heating and Air Conditioning Certificate
Fuel and Ignition Systems Certificate
Displayed courtesy and strong interpersonal skills with all customer interactions.Completed all installations and maintenance work to company standards.Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently.Served as liaison between customers, store personnel and various store departments.Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Informed customers about sales and promotions in a friendly and engaging manner.Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.Planned work and determined appropriate tools and equipment.Processed work orders and prioritized jobs.Resolved customer complaints and concerns with strong verbal and negotiation skills.Responsible for promoting safe and clean working environment.Used hand tools to mount, install, and secure tools.Maintained composure and patience in face of difficult customer situations.Supported customers having data connectivity issues.Informed customers about issue resolution progress.
Provided thorough support and problem resolution for customers.
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Resume Overview
School Attended
- AT&T Digital Life Home Solutions
- Comcast University
- Lincoln Technical Institute
Job Titles Held:
- Installation and Service Technician Sub Contractor for Comcast Cable
- Unemployment
- Residential Alarm Installer
- Customer Service Technician 3
- Comcast Cable Contractor- 3 Product Installation & Service Technician
- Contractor Satellite Technician for Directv and Wildblue Internet
- Contractor Triple Play Technician for Comcast Cable
- Contractor for Hughes Net/Direcway Satellite Internet
- Assistant Manager/Automotive Technician
- Manager
Degrees
- Certificate PERC Card : Home Security & Sales
CT3 Certificate : Customer Service Technician
ASE Certificates : Automotive Science
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