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Insider Resume Example

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INSIDER
Professional Summary

Attentive Healthcare professional offering expertise in housekeeping, meal preparation and scheduling. Bringing over one year of experience in serving chronically ill patients, including assisting with daily living activities and household tasks. Recognized for ability to provide unprecedented emotional and physical support to patients.

Skills
  • Complaint resolution
  • International sales support
  • Good listening skills
  • Staff education and training
  • Account management
  • Multi-line phone talent
  • Money handling abilities
  • Training development aptitude
  • Menu Memorization
  • Sales
  • Cleaning
  • Food Safety
  • Food assembly
  • Preparation techniques
  • Credit card processing
  • Inbound and Outbound Calling
  • Creative problem solving
  • Professional telephone demeanor
  • Stocking and replenishing
  • Technical Support
  • Recordkeeping strengths
  • Safe food handling
  • Food Preparation
  • Guest Services
  • Health and Safety Standards
  • Cash Register Operation
  • Quality control
Work History
Insider, 11/2019 to Current
Four Star Pizza – Oil City , PA
  • Prepared food items by following recipes and product directions.
  • Managed inventory, including organizing food and products by date and maintaining adequate supplies.
  • Stocked food items upon manger request and adhered to food safety standards at all times.
  • Greeted customers with friendly demeanor to enhance positive guest experience.
  • Checked refrigerated and frozen cases and replenished low stock every hour.
  • Maintained knowledge base of company pricing, products and services.
  • Maintained high level of efficiency in fast-paced work environment.
  • Arranged supplies and equipment between storage and work areas.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained composure and work quality while under stress.
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
Dietary Aide, 04/2019 to 08/2019
Oakwood Heights – Oil City, PA
  • Patiently and compassionately assisted patients requiring assistance eating meals.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
  • Quickly and accurately served specific meals to patients with special dietary needs.
  • Upheld efficiency of meal services by pre-setting over ten tables before patients arrived.
  • Provided in-depth information on various modes of nutritional care to maximize options and paths to boosting health.
  • Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
  • Educated clients about long-term health benefits of balanced diets and exercise programs.
Personal Care Assistant, 08/2018 to 04/2019
Sugar Valley Lodge – Franklin, PA
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Planned activities to encourage movement, stretching and strength building.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Completed regular check-ins and progress report for each client.
  • Monitored clients' overall health and well-being and noted any significant changes.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Customer Service Representative, 08/2015 to 01/2017
Telereach – Oil City, PA
  • Educated customers on promotions to enhance sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered constant flow of customer calls with up to 100 calls in queue per minute.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Responded to customer requests for products, services and company information.
  • Regularly exceeded daily sales and product add-on quotas.
Education
High School Diploma: 05/2017
Oil City Senior High School - Oil City, PA
  • Graduated with 3.5 GPA
  • Received Honors
  • Graduated in Top 10% of Class
Automotive : Collision Repair , 05/2017
Venango Technology Center - Oil City
Automotive: Vehicle Parts And Accessories Marketing Operations, 07/2018
Earle C. Clements Job Corps Academy - Morganfield, KY
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Resume Overview

Companies Worked For:

  • Four Star Pizza
  • Oakwood Heights
  • Sugar Valley Lodge
  • Telereach

School Attended

  • Oil City Senior High School
  • Venango Technology Center
  • Earle C. Clements Job Corps Academy

Job Titles Held:

  • Insider
  • Dietary Aide
  • Personal Care Assistant
  • Customer Service Representative

Degrees

  • High School Diploma : 05/2017
    Automotive : Collision Repair , 05/2017
    Automotive : Vehicle Parts And Accessories Marketing Operations , 07/2018

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