Insides Sales Representative with over 20 years in customer service and sales/marketing support roles. A versatile, quick and eager learner with advanced research, technical and communication skills.
Served as Inside Support for outside sales staff and customers, requiring timely response and follow through to phone calls and inquiries. Compiled technical and professional cover letters describing pumping applications to accompany rental/purchase quotes and proposals. Translated project plans and specifications . Entered orders/quotes into RentalResult software, searched inventory. Acted as liaison between Shared Services (Credit Department) and Customer to assist in opening up new accounts, increasing credit lines, etc. Compiled and maintained extensive list of all customer owned equipment, including product serial numbers, engine models, etc. to track service records. Performed billing/review of rental contracts in the absence of Office Manager. Compiled and maintained extensive lists of potential leads, and geographical statistics for use by the sales staff and implemented the use of Microsoft MapPoint 2013 for territory mapping, plotting and tracking purposes. Designated Superuser for access to Hoovers website for lead generation and distribution to outside sales staff. Worked closely with Regional Engineer to compile proposals based on recommended application designs.
Responsible for all administrative duties for Pile Drivers, Inc. (Hollywood, SC) while permanent employee was on Maternity Leave. This was supposed to be a 3 month contract, extended by Pile Drivers for 6 months. Answered telephones, compiled extensive documentation of daily activities, compiled lists of equipment, service records and parts. Compiled lists of employee records (time off, vacations, hours worked, etc.). Researched and created company policies for employees and assisted in implementation of a drug-free workplace policy. Processed accounts payable/receivables using Quickbooks software.
Contract Employee acting as Office Manager/Bookkeeper for a local Design/Build Contractor (no longer in business). Acted as liaison between Customers/Subcontractors and Owner. Reviewed Contracts, generated invoicing using AIA documentation, prepared close out documents. Initiated contact with local subcontractors and obtained bid information by review and interpretation of project plans and specifications. Compiled, created and maintained website, utilized true accounting based software to generate subcontracts and track job costs.
Present during relocation to South Carolina. (Now in Delaware) Acted as liaison between customers/vendors and Owner/Operator. Performed all office management/bookkeeping functions, inventory, ordering and assisting in the installation of HVAC equipment.
Acted as Executive Assistant to Entrepreneur of several local small businesses. While Acting Manager of CMC Limousine, performed extensive customer service duties/phone sales. Assisted in generating a customer-oriented team environment focused on rentals. Performed management/driver/dispatch duties. Contributed in tremendous and rapid growth of the company (from 1 to 2 locations/ 6 vehicles to 24 vehicles) by instituting an industry standard in customer service/policies and procedures. Daily acting as customer service representative when needed for a heavy duty truck parts counter, hydraulic hose shop, and hauling company specializing in construction, demolition, provider of construction open-top containers, dispatching, etc.
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