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Inside Sales Representative Resume Example

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INSIDE SALES REPRESENTATIVE
Summary

Versatile Inside Sales Representative highly effective at selling to customers of all backgrounds and needs. Extensive record of sales accomplishment over [Number]+ year career in [Description] industry.

Skills
  • Microsoft Word, Excel, Access, PowerPoint, Crystal Reporting SAP and Outlook Express.
  • AS400, BPCS, Activant, Avante, Intrepid, Lawson, Stratix and Foodstar system.
  • AS400, Quality Assurance
  • BPCS, Receiving
  • Contracts, Recording
  • Crystal, Reporting
  • Customer service, RFP
  • Databases, Sales
  • Database, SAP
  • Delivery, Shipping
  • Drafting, Spreadsheets
  • Senior management, Surveys
  • External audits, Telephone
  • Finance, Written
  • Financial reporting
  • Invoicing
  • Lawson
  • Legal
  • Market research
  • Marketing
  • Marketing and Sales
  • Materials
  • Access
  • Excel
  • Excel V
  • Outlook Express
  • PowerPoint
  • Microsoft Word
  • Monitors
  • Negotiations
  • Order entry
  • Outside Sales
  • Pencil
  • Pricing
  • Procurement
  • Product development
  • Product Management
  • Proposals
  • Purchasing
  • Quality
  • Telephone sales
  • Regional sales and support
  • Dependable
  • Cheerful and energetic
  • Exceptional customer service
  • Clear and articulate phone manner
  • Excellent time management
  • Key relationship management
Experience
November 2016 to Current
Company NameCity, StateInside Sales Representative
  • Collaborate and communicate effectively with Outside Sales Managers and related departments, including purchasing and finance, shipping and receiving acting as liaison between customers / departments to address the needs of the customers to increase the revenue of the company.
  • Work closely with the Quality & Operations to coordinate sales order requirements.
  • Review and process customer contracts, RFP's and orders.
  • Provide customers with updated order and delivery status.
  • Interpret customer's requirements and specify applicable products.
  • Accountable for the timely and accurate recording of new purchase orders into the Stratix system to drive materials procurement, shipment and customer invoicing while maintaining data integrity to ensure accurate financial reporting.
  • Revise production schedules when required due to changes to demand or material supply backlogs, or other interruptions.
  • Collaborating with management, operations and customer base.
  • Obtain complete and accurate customer contact information and other details as necessary.
  • Enter all information in prospect databases.
  • Responsible for the review and adherence of material Certificate of Compliance.
  • Negotiated prices and set up contracts to finalize [Product or Service] agreements.
  • Collaborated with customers after sales to identify and resolve service, account or technical product issues.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Used digital and telephone approaches to generate sales leads.
  • Exceeded aggressive sales goals [Number] consecutive quarters.
  • Utilized mathematical skills to calculating amounts, negotiating prices and setting up contracts.
  • Exceeded team sales goals by [number]%.
  • Responded to over [Number] customer inquiries quickly and professionally.
  • Quoted prices, credit terms and other bid specifications.
  • Maintained detailed account records and contact logs using [Software].
  • Maintained detailed account records and contact logs using [Software name].
  • Acted as liaison between outside sales representatives and [Number] accounts.
  • Cultivated and strengthened customer relationships to drive revenue growth.
July 2011 to October 2016
Company NameCity, StateContract Coordinator
  • Tracked outgoing and incoming money of [Business Name] and assisted in quality control management duties.
  • Managed vendor relations and contracts through strategic partnerships which saved $[Amount] and delivered premium contract pricing.
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Created and updated [Type] spreadsheets detailing latest information regarding [Program].
  • Served as liaison between certain departments to implement new improvement plans and changes.
July 2008 to August 2009
Company NameCity, StateInside Sales Representative
  • Reviewed quotations for completeness and conformity to Haynes International Terms and Conditions.
  • Partnered with corporate legal counsel to support the negotiations of customer contract terms and conditions.
  • Worked closely with Operations, Quality Assurance and Product Management to coordinate sales order requirements.
  • Reviewed customer contracts, RFP's and orders.
  • Interpreted customer's requirements and specify applicable products.
  • Accountable for the timely and accurate recording of new purchase orders into the BPCS system to drive materials procurement, product development, shipment and customer invoicing while maintaining data integrity to insure accurate financial reporting.
  • Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
  • Provided customers with updated order and delivery status.
  • Prepared written status reports for senior management detailing open action items and launch status.
  • Responsible for reviewing and disseminating "Terms and Conditions," special shipping instructions, configuration changes and quality requirements throughout the organization.
  • Generated and reviewed documents such as production schedules open order reports and customer contracts to determine material requirements, and material priorities.
  • Revised production schedules when required due to changes to demand or material supply backlogs, or other interruptions.
  • Collaborating with management, marketing, sales and production.
  • Obtained complete and accurate customer contact information and other details as necessary.
  • Entered all information in prospect database.
  • Responsible for the review of terms and conditions, status reporting, monitoring of production and shipment status and ongoing correspondence between the business and the customer.
July 1999 to July 2007
Company NameCity, StateCustomer Service Representative
  • Maintained complete knowledge of Gastite products in order to provide technical information to the customer.
  • Worked with Marketing and Sales to ensure that proper discounts, commissions and terms are applied within company guidelines.
  • Provided support to the sales team, ensuring all sales and service objectives were met.
  • Resolved account receivable discrepancies.
  • Handled price quotation and delivery, order entry of customer orders & RFQ, RMA's and warranty returns.
  • Assisted in the training of new customer service representatives.
  • Responded to over 50 telephone calls per day from customers with diverse needs and personalities, skillfully resolving complex issues with professionalism and diplomacy.
  • Performed market research surveys on customer needs and requirements.
  • Prepared and provided weekly, monthly and quarterly reporting data as needed.
  • Prepared NAFTA certificates for International transport.
Education and Training
May 1999
American International College
CityBusiness Administration
MBA
1993
American International College
City, StateBusiness Administration
Bachelor of Science
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Resume Overview

School Attended

  • American International College
  • American International College

Job Titles Held:

  • Inside Sales Representative
  • Contract Coordinator
  • Customer Service Representative

Degrees

  • Business Administration MBA
    Business Administration Bachelor of Science

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