inside sales remote appointment setter resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Optimistic individual with years of experience in Hospitality, Customer Service, Receptionist duties and Appointment Setting. Very outgoing. Passionate about making & maintaining genuine, trusting relationships and creating customer rapport respectfully. Advocating for company of interest. Making lasting first impressions all while increasing overall company sales. Targeting & achieving quotas, bonuses and incentives. Maintaining professionalism in unsettling situations. Serving as first point of contact for prospective clients, handling questions and inquiries at moment's notice & complying with structured regulations.

One who goes above and beyond expectations. Detail-oriented, organized and great time management. Has a great phone voice & outstanding knowledge of modern rebuttals and persuasions.

  • Achieved 100% by completing Quality Assurance with accuracy and efficiency.
  • Collaborated with team of 17 in the development of learning new software, Convoso & Salesforce.
  • Achieved MVP Awards through effectively helping with Sales & Production.
  • Prioritization and Time Management
  • Multi-Line Phone Systems
  • Scheduling and Calendar Management
  • Positive Attitude and Energetic
  • Reliable and Punctual
  • CRM Software
  • Team Collaboration
  • Cloud-Based File Organization
  • Visitor and Customer Relations
  • Data Entry and Database Software
Work History
08/2021 to 01/2022
Inside Sales Remote Appointment Setter Gate Gourmet Miami, FL,
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Acted as first point of contact and set appointments for prospective clients.
  • Set appointments with salespeople and potential customers.
  • Consistently achieved top lead conversion rate.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Generated 530 leads over course of 6 Months.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
  • Established and maintained client rapport by utilizing quality customer service.
  • Made 200+ phone calls daily to establish first contact with potential customers and set meetings with salespeople.
  • Addressed client inquiries and updated database information.
05/2017 to 03/2020
Bartender & Server Crabby Shack City, STATE,
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers x 2.
  • Increased sales significantly by upselling higher-end products to customers.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
03/2010 to 01/2016
Lead Server & Head Bartender Middendorf's Seafood City, STATE,
  • Assigned work tasks 40+ and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Taught staff 70+ how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Scheduled numerous reservations and managed seating arrangements simultaneously while maintaining calm, professional demeanor.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing 100+ referrals.

12/2005 to 01/2010
Customer Service Representative Call Center - CPU2 City, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers 300+ daily.
  • Answered constant flow of customer calls with minimal wait times .
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Expected in 05/2006 to to
Associate of Applied Science: Dental Assisting
Bryman College - New Orleans, LA
Expected in 05/2003 to to
High School Diploma:
Ponchatoula High School - Ponchatoula, LA,
  • Relevant Coursework Completed: General Studies
  • Certified Dental Assistant, - 2005

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Resume Overview

School Attended

  • Bryman College
  • Ponchatoula High School

Job Titles Held:

  • Inside Sales Remote Appointment Setter
  • Bartender & Server
  • Lead Server & Head Bartender
  • Customer Service Representative


  • Associate of Applied Science
  • High School Diploma

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