Inside Sales Manager Resume Example

• Responsible for various lines of business: Inbound, Meter Migration, Pro-Active retention, Strategic-Government, National Shared Government Program Created, developed and implemented the Strategic and Government Inside Sales Team. 100%+ attainment 10+ years. • Personally responsible for growing team from 2 representatives with 500 accounts to 23 (15 agile) representatives with 30,000 accounts worth over $14mm. • Current team is for State and Local Government and consists of 10 team members, 2 of which are agile/remote. New hire training and development of the "Top Down Selling" within the guidelines of the various state contracts. • Performance/Corrective Action Planning. • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies. • Coached employees in successful selling methods and encouraged cross-selling to drive revenue. • Held daily meetings with sales team to identify techniques to overcome sales obstacles and to share best practices • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction. • Identified opportunities for growth within the various territories and collaborated with sales teams to reach sales goal. • Extensive day to day dealings with various support groups such as our Customer Service Team, Financial Services, and

• Monitored employee productivity and motivated team to meet daily goals.
• Communicated with repeat customers to build long-term relationships.
• Managed performance and salary reviews.

• 6900 Meter Migration team with 12 Account Executives. • Transitioned 10K clients into new USPS sanctioned equipment Developed and implemented low pricing for the BOL population Sales Leadership Conference winner Employee Performance/Corrective Action Planning

• Recruited and trained new sales professionals to quickly build up high-performing team assets.
• Met KPIs consistently by motivating exceptional team performance and enabling consistent sales with hands-on leadership.
• Solved and quickly met customers' needs to maintain high satisfaction ratings.
• Kept team informed of changing policies through regular team meetings.
• Remained consistent by setting team goals, recognizing performance and rewarding hard work.
• Oversaw 12-member sales team handling high volume of sales.
• Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
• Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
• Facilitated individual coaching sessions with Account Managers to realign productivity goals.
• Retained top talent by authoring and conducting team performance evaluations for corrective action planning.

• Educated customers on product features and technical details to highlight benefits.
• Investigated sales and service issues to provide effective resolutions.
• Awarded for driving top line revenue growth and sustaining high level of achievement.
• Employed mathematical skills to calculate purchase, negotiate price and draft contract.