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Inside Sales , Customer Services Mktg Latin America & Caribbean Resume Example

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INSIDE SALES , CUSTOMER SERVICES MKTG LATIN AMERICA & CARIBBEAN
Summary

A proven and successful Sales & Business Development, Marketing and Sales Manager. Top Sales performer and Client Relationship Manager with an extensive proven record of success. Broad and extensive knowledge within Marine Accessories  . Proven strong relationship tactical manager. Strategic planner with proven success in relationship building and cultivation of key accounts. Extensive B2B sales experience. Ability to penetrate maintain and strengthen Key Accounts. Strategic account developer with a extensive customer service approach. Known for growing sales, Strong communications, leadership and interpersonal skills. Managed and Marketed programs to Latin America and Caribbean at Marine industry. Developed multiple high revenue producing programs for Destination Business to the Caribbean. Worked closely with the private and government sectors to promote tourism and business across the region. Over 20 years of combined Experience at major Corporations such as Hospitality industries , Marine industry. Consultative business partner with strong relationship-building skills who has a passion to win and drive results.Broad experience in Sales and Relationship management, product launch, co-operative marketing, relationship building, marine industry, sales industry . Fluent in Spanish (oral and written).

High knowledge in international sales more than 3 years in the sale of maritime industry, knowledge of the product
High knowledge in international sales more than 3 years in the sale of maritime industry, knowledge of the product
High knowledge in international sales more than 3 years in the sale of maritime industry, knowledge of the product
High knowledge in international sales more than 3 years in the sale of maritime industry, knowledge of the product
Education
2010Master of Arts:Florida Atlantic University - HOSPITALITY / INTERNATIONAL BUSINESSCity, State, US
2006BACHELOR OF ARTS: ADMINISTRATION- HUMAN RECURSE:Universidad Simon Rodriguez - Business Administration / Human Recurses City, State, Venezuela
2000High School Diploma:Colegio Independencia - High schoolCity, State, Venezuela
Work Experience
Inside Sales , Customer Services Mktg Latin America & Caribbean02/2016 - CurrentBrown Harris Stevens Residential Management, LlcNew York , NY
  • Processed merchandise returns and exchanges, warranty .
  • Generated leads for new sales through telephone and email contact with customers.
  • Took special orders in person and over the phone to generate of additional revenue.
  • Executed outbound calls to existing customer base resulting in  increase in sales.
  • Verified that information in the computer system was up-to-date and accurate.
  • Created new orders in As400 - Oracle - Mov.  
  • Item Creation for new item in our system.
  • Increased sales by 17% over a one-year period.
  • Monitored multiple databases to keep track of all company inventory.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Set up customer accounts in computer system with complete information. 
  • Gathered information on sales and service issues to provide effective resolutions.
  • Contacted new and existing customers to discuss how their needs could be met with specific products and services.
  • Negotiated prices, terms of sales and service agreements.
  • Responded to all customer inquiries in a timely manner.
  • Worked closely with the marketing department to optimize strategic initiatives.
  • Maintained friendly and professional customer interactions.
  • Participated in weekly meetings with the VP of Sales to discuss strategy effectiveness.
  • Monitored customer preferences to determine focus of sales efforts.
  • Shared product knowledge with customers while making personal recommendations.
  • Determined merchandise price schedules and discount rates.
  • Wrote sales slips and sales contracts.







Costumer Service Rep02/2016 - 03/2016Geater Machining & Manufacturing, Co.Independence , IA

Prepare routes

Assign routes

Responsible for customer complaints

Payment routes

Call customers

Make sure every day of customer complaints

Human Resources 01/2015 - 01/2016Marlateneing IncCity , STATE

My main responsibility was ensuring that department employees are well-versed in their areas of expertise . The various disciplines of HR require expertise in compensation, benefits, safety, payroll, recurring and training. Ideally the human resource manager is a generalist which means his expertise is cross-discipline , also planning, staffing, employee development, and employee maintenance.

Front Desk/ Event/ Sales Public Relation / Human Resources05/2010 - 06/2014Hotel TiffanyCity , STATE
  • Managed a 121 -room full-service boutique hotel.
  • Greeted and registered guests and issued room keys.
  • Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
  • Performed concierge services for a 4 -star, 121 -room hotel.
  • Balanced all rebates and other miscellaneous charges.
  • Monitored room availability using Fidelio , Opera.
Shift Manager / Driver Back Up07/2009 - 03/2010Jimmy JohnsCity , STATE
  • Perform all duties of Inshoppers and drivers.
  • Manages a staff of approximately 3 to 50 employees. Assigns, oversees and evaluates work.
  • Recommends promotion, transfer, or termination of employees based on performance.
  • Provides on-the-job training for new employees.
  • Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft
  • Assists in the supervision of the preparation, sales, and service of food.Forecasts food items0
  • Estimates what amount of each food item will be consumed per shift.Supervises food preparation and service operations while on duty
  • Assists inshoppers during rush periods to ensure the maintenance of restaurant efficiency
  • Assists inshoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness
  • Ensure that every customer receives world-class customer service.Route deliveries and serve drivers to maximize delivery business and speed.Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production)
  • Completes Closing Procedures.Executes systems and procedures with 100% integrity and completeness
  • Completes daily and weekly paperwork.Responsible for 100% of the cash drawers at all times during the shift.Receives and stores product
  • Audits previous shift's systems and procedures for 100% integrity and completeness.Completes preventive maintenance and upkeep on store's equipment and supplies.
  • Performs other related duties as required.

Cashier / Shift Manager07/2009 - 03/2010Baja Fresh Mexican GrillCity , STATE
  • Solely responsible for the entire operations in the restaurant
  • Responsible for increasing the profits of the restaurant
  • Responsible for implementing cost effective measures
  • Responsible for taking stock of the situation
  • Responsible for solving/answering customer queries
  • Responsible for maintaining a positive working atmosphere
  • Responsible for creating new profit making ideas along with the area manager, assistant manager, and other hotel staff.
Manufacturing Inspector12/2008 - 06/2009General MotorsCity , STATE
Front Desk VIP / Sales Event01/2006 - 08/2007Hotel HiltonCity , STATE
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Greeted and registered guests and issued room keys.
  • Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
  • Performed concierge services for a -star,165 -room hotel.
  • Balanced all rebates and other miscellaneous charges.
  • Answered department telephone calls with 2 rings, using correct salutations and telephone etiquette.
  • Monitored room availability using Fidelio and Opera System Delivered requested items to guests' rooms.
  • Processed credit card transactions during the checkout process.
  • Supervised 10 front desk staff.
  • Greeted all guests in a courteous and professional manner.
  • Monitored the appearance and performance of the front desk staff.
Skills
  • AdvertisingARTS
  • Brand management
  • Cash handling
  • Credit, checkout process
  • Customer service
  • Data entry
  • Marketing
  • MS Office
  • Relationship-building
  • Sales experience
  • Responsible.
  • Organization
  • Multitasking
  • Dealing with difficult people
  • Negotiation
  • Communication
  • Discrete and Ethical
  • Dual Focus
  • Conflict Management and Problem Solving
  • Change Management
  • As400
  • Oracle
  • Marine one invoice
  • Integration Point
  • Market research.
  • Promotion.
  • Negotiations and sourcing.
  • Skillsoft Sales Advantage.
Languages
  • Fluent in Spanish (Oral & written)
  • English
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Resume Overview

School Attended

  • Florida Atlantic University
  • Universidad Simon Rodriguez
  • Colegio Independencia

Job Titles Held:

  • Inside Sales , Customer Services Mktg Latin America & Caribbean
  • Costumer Service Rep
  • Human Resources
  • Front Desk/ Event/ Sales Public Relation / Human Resources
  • Shift Manager / Driver Back Up
  • Cashier / Shift Manager
  • Manufacturing Inspector
  • Front Desk VIP / Sales Event

Degrees

  • 2010 Master of Arts : Florida Atlantic University - HOSPITALITY / INTERNATIONAL BUSINESS
    2006 BACHELOR OF ARTS: ADMINISTRATION- HUMAN RECURSE : Universidad Simon Rodriguez - Business Administration / Human Recurses
    2000 High School Diploma : Colegio Independencia - Highschool

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