Inside Sales , Customer Services Mktg Latin America & Caribbean Resume Example

Prepare routes

Assign routes

Responsible for customer complaints

Payment routes

Call customers

Make sure every day of customer complaints

My main responsibility was ensuring that department employees are well-versed in their areas of expertise . The various disciplines of HR require expertise in compensation, benefits, safety, payroll, recurring and training. Ideally the human resource manager is a generalist which means his expertise is cross-discipline , also planning, staffing, employee development, and employee maintenance.

• Managed a 121 -room full-service boutique hotel.
• Greeted and registered guests and issued room keys.
• Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
• Performed concierge services for a 4 -star, 121 -room hotel.
• Balanced all rebates and other miscellaneous charges.
• Monitored room availability using Fidelio , Opera.

• Perform all duties of Inshoppers and drivers.
• Manages a staff of approximately 3 to 50 employees. Assigns, oversees and evaluates work.
• Recommends promotion, transfer, or termination of employees based on performance.
• Provides on-the-job training for new employees.
• Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft
• Assists in the supervision of the preparation, sales, and service of food.Forecasts food items0
• Estimates what amount of each food item will be consumed per shift.Supervises food preparation and service operations while on duty
• Assists inshoppers during rush periods to ensure the maintenance of restaurant efficiency
• Assists inshoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness
• Ensure that every customer receives world-class customer service.Route deliveries and serve drivers to maximize delivery business and speed.Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production)
• Completes Closing Procedures.Executes systems and procedures with 100% integrity and completeness
• Completes daily and weekly paperwork.Responsible for 100% of the cash drawers at all times during the shift.Receives and stores product
• Audits previous shift's systems and procedures for 100% integrity and completeness.Completes preventive maintenance and upkeep on store's equipment and supplies.
• Performs other related duties as required.

• Solely responsible for the entire operations in the restaurant
• Responsible for increasing the profits of the restaurant
• Responsible for implementing cost effective measures
• Responsible for taking stock of the situation
• Responsible for solving/answering customer queries
• Responsible for maintaining a positive working atmosphere
• Responsible for creating new profit making ideas along with the area manager, assistant manager, and other hotel staff.

• Processed guest payments for room charges, food and beverage charges and phone charges.
• Greeted and registered guests and issued room keys.
• Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
• Performed concierge services for a -star,165 -room hotel.
• Balanced all rebates and other miscellaneous charges.
• Answered department telephone calls with 2 rings, using correct salutations and telephone etiquette.
• Monitored room availability using Fidelio and Opera System Delivered requested items to guests' rooms.
• Processed credit card transactions during the checkout process.
• Supervised 10 front desk staff.
• Greeted all guests in a courteous and professional manner.
• Monitored the appearance and performance of the front desk staff.