I appreciate the consideration for the position of O'Connor's new Territory Manager. A highly motivated customer service representative, with O'Connor product and operations experience. I am ready to build and maintain positive relationships with our customers. And I know i can continue to improve these relationships in my new position. I understand the needs of the company and the customers. I will use my experience in the company, and drive, to succeed in achieving our goals.
6+ years experience with O'Connor
Established customer relationships
Extensive product knowledge
Motivated and goal-driven
Industry-trained through experience and company-sponsored classes
Strong, positive communicator and collaborator
Can quickly learn and implement procedures and other responsibilities
Successful conflict negotiator
Address daily customer inquiries. Complete order entries for customers and assist in product identification. Negotiate customer concerns, with a focus on resolution and customer satisfaction. Maintain positive lines of communication between customers, companies, drivers, and managers, as well as building a network of personal resources. Management has used my knowledge of warehouse procedures to aid in direction of warehouse operation.
Maintained warehouse organization and operation. Communicated with customers on a daily basis to fulfill orders. Managed warehouse inventory, becoming very proficient in O'Connor product lines. Worked to establish positive customer relationships by meeting the needs of the customers on multiple levels. Effectively instituted a warranty procedure, to ship product back to vendors and organize products pending shipment. Managed freight logistics in finding appropriate and affordable shipping options for the company and the clients.
Unloaded truck trailers according to specifications. Worked with shift managers to ensure tasks were carried out safely and efficiently.
Organized and maintained event equipment. Set up products for events. Collaborated with customers to establish their needs and expectations. Maintained communication with customer throughout event to ensure satisfaction.
Maintained organization of company equipment and facilities of a general contractor. Assisted in contacting contractors, requesting bid quotes and applicable job information, and assisting tradesmen on job sites.
Communicated sales promotions, pricing, and availability of products to the customers. Answered customers' questions regarding product information.
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