Possess 24 years of combined experience in management, customer service, training and sales experience and the ability to provide leadership support for complex and time sensitive projects as well as routine duties. Seeking a position where extensive recruiting or sales experience and training, as well as interpersonal and organizational abilities will be utilized in a challenging, growth-oriented environment. Able to use discretion and sound judgement in every task. Secret Security Clearance active since 1992.
Adapt to Change
02/2016 to Current
Inside Sales Account ManagerGrainger － San Antonio, TX
Interacted, responded and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner.
Identified over 270 accounts that should not have been in his portfolioand had them reviewed and removed.
Responded to all customer inquiries in a timely manner.
Conducted business to business telephone sales.
Contacted new and existing customers to discuss how their needs could be met with specific products and services.
Managed 255 accounts valued at 1.5 Million--finished at 128% sales goal in December
Air Force Recruiting Information Support System Tier II Help Desk.
01/2013 to 01/2016
Air Force Recruiting Service － San Antonio, TX
Supervised 3 military personnel and managed 6 contractors that supported a $16M Air Force Recruiting Information database Support System.
Led customer AFRISS-TF service call center providing customer service to 2700 recruiters.
Directed Air Force Recruiting Information Support System Tier II Help Desk resolving over 15K incident tickets with a 90% resolution rate in less than 24 hours.
Coordinated and led monthly Functional Review Board meetings to approve AFRISS-TF software system changes.
AFRS Head Quarters Command Training & Standardization.
01/2012 to 01/2013
Air Force Recruiting Service － San Antonio, TX
Organized /facilitated/ instructed core training curriculum via workshops & seminars.
Trained & facilitated delivery of the company's primary selling and recruitment tool (Achieve Global Professional Selling/Coaching training).
Prepared annual awards and ensured squadron and individual awards were received in a timely manner.
Recipient of the coveted Air Force Recruiting Service Master Recruiter Designation in 2013.
01/2008 to 01/2012
Regional Recruiting SupervisorAir Force Recruiting Service － Bristol, VA
Led, trained and mentored a team of 8 recruiters and a civilian secretary; team consistently exceeded annual recruiting/sales goals at 113% in 2009, 119% in 2010 and 121% in 2011 respectively.
Interviewed applicants to obtain information on work history, training, education, and job skills to ensure each applicant is qualified to enlist in the Air Force.
Conducted monthly office visits to ensure recruiters are productive, compliant, and safe during daily operations.
Validated accomplishment of applicant leads generation activities and expectations on each assigned recruiter weekly.
Focused team towards corporate objectives, organized needed resources, directed operational efforts to achieve desired results led team to earn top Regional Recruiting team in 2010.
Coordinated recruiter participation at networking events with high schools, colleges, civilian organizations and social media in order to ensure long-term success.
Recipient of the coveted Air Force Recruiting Service Senior Recruiter Designation in 2012.
Enforced, tracked and insured compliance of organization policies and procedures resulted in team receiving an excellent rating during 2010 Inspection General (IG) compliance inspection.
Bachelors of Science: Human Resource ManagementColumbia Southern University － Orange Beach, ALHuman Resource Management 3.7
Associate of Applied Science: Human Resource ManagementCommunity College of the Air Force － Montgomery, ALHuman Resource Management
Professional Manager CertificationCommunity College of the Air Force
Achieve Global Sales Professional Selling Skills Coaching Instructor Certification,
Achieve Global Advanced Professional Selling Skills Certificate,
Achieve Global Professional Management Certificate
Achieve Global Professional Sales Certificate
Air Force, call center, Coaching, Customer Service, database, delivery, Functional, Help Desk, Inspection, Instructor, meetings, office, networking, personnel, policies, Presentations, Problem solving, receiving, Recruiting, recruitment, Recruiter, Sales experience, Selling, Sales, seminars, Supervisor, Time Management, Trainer, workshops
Bachelors of Science : Human Resource Management Associate of Applied Science : Human Resource Management Professional Manager Certification Achieve Global Sales Professional Selling Skills Coaching Instructor Certification, Achieve Global Advanced Professional Selling Skills Certificate, Achieve Global Professional Management Certificate Achieve Global Professional Sales Certificate
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