I was in the contracts department of the sales office and then moved to the Marketing department where I marketed current owners upon their check-in and during their stay to set up appointments for them to come in and meet with their sales person to become updated on all the new policies and changes to the resort.
I moved to Guest Services, which is part of the Marketing Program, to help owners as they checked in and to get referrals of family and friends that would like to come and view the resort.
I held orientation every Monday morning for over 150 guest after weekend check ins to go over activities and help our owners decide what they wanted and needed to do during their stay. I had 3 Marketers who I supervised with running incoming reports, assigning marketers to owners and inputting weekly and daily numbers into system by which I would then run reports for the Marketing Director and VP of Sales.
I greeted guest as they came in to Town Hall and answered and quickly redirected up to 200 calls per day. I handled all Business Licenses applications and calculated what was due, sent out renewal licenses for all current businesses, collected all monies that were due the Town and sent out current Licenses.
I took all readings for water and sewer service and inputted them into the computer so that I could generate billings for residents. I accepted all payments from residents for these services and balanced and made deposits.
I was in charge of the Sewer tap accounts and collected and deposited money for such. I was in charge of monthly Town Newsletter; collecting annual money for Newsletter, proofing content before printing, doing labels and bulk mailing.
I also assisted Town Clerk with payroll and Account Receivables and Account Payables.
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