inpatient clerk resume example with 16+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

I am results driven and dependable employee with high integrity, strong work ethic and great communication skills. I am seeking a position to effectively utilize my expert secretarial, management and record keeping skills resulting in the growth of the organization.

  • Data entry
  • Patient data identification
  • Medical record security
  • Medical terminology
  • Healthcare claim coding
  • Insurance Verification
  • Insurance billing
  • Leadership
  • Basic math
  • Microsoft Office
  • Reliable and trustworthy
  • Project planning
  • Working collaboratively
  • Flexible
  • Clerical
  • Active listening
  • MS Office
  • Conflict resolution
  • Data management
  • Relationship building
  • Organization
  • Team management
  • Computer skills
  • People skills
  • Invoicing and billing
  • Billing
  • Scheduling and calendar management
  • Event coordination
  • Customer relations
Education and Training
Germantown High Philadelphia, PA, Expected in 06/2004 High School Diploma : - GPA :
Blessing Health System - Inpatient Clerk
Quincy, IL, 09/2016 - Current
  • Executed clerical tasks and assisted with all unit duties as directed.
  • Scanned all documents, including insurance cards to include in patient charts.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Communicated with patients to gather intake data and verify chart information.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.
  • Assisted with hospital admissions and paperwork.
  • Adhered to all HIPAA requirements to safeguard patient confidentiality.
  • Kept office spaces well-stocked with administrative and medical supplies.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Documented vitals and put all lab results into patient charts.
  • Helped patients complete paperwork and explained processes and procedures.
  • Answered 70 average daily phone calls to schedule appointments and address patient inquiries.
  • Called patients to schedule 35 appointments, consistently double-checking information and availability.
  • Updated patient financial information to promote accurate record keeping.
Dart Container Of Michigan - Unit Secretary
Tumwater, WA, 05/2017 - 02/2020
  • Executed clerical tasks and assisted with all unit duties as directed.
  • Managed unit call reception and routed calls to correct department.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Retrieved physicians' paperwork, including lab test requests.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.
Midwest Orthopaedic Consultants - Administrative Assistant
Oak Lawn, IL, 06/2005 - 12/2018
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Maintained inventory in supply closet to prevent shortages.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Directed customer communication to appropriate department personnel.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
  • Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
  • Coordinated plans and specific event needs with internal personnel.
  • Collaborated with leadership and colleagues to coordinate staffing for each event.
  • Handled client questions and concerns via different communication channels to deliver exceptional customer service.
  • Secured event sponsorships and auction items for charitable initiatives.
  • Liaised between clients and company to verify contract fulfillment.
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • Maintained close communication with clients to mitigate service issues.
Einstein Healthcare Network - Patient Service Representative
City, STATE, 03/2013 - 02/2017
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Documented and managed patient information in computer system.
  • Ran credit card batches and balanced deposits on daily basis.
  • Referred patients to appropriate professionals and services.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled patient appointment and procedures.
  • Supervised team of representatives by monitoring patient satisfaction, assessing performance and resolving complaints.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Answered over 80 telephone calls per day to schedule appointments and answer patient questions.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Coordinated billing activities on behalf of 2+ providers, including coordinating insurance authorizations, collecting co-payments and resolving discrepancies.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Read through patient health data, including histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Assigned procedure and diagnosis codes for insurance billing using Cerner/IDX systems.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Directed team of 3 administrative professionals to meet team needs in fast-paced environment.
  • Created training program for new office employees, decreasing training time %.

Children's Hospital of Philadelphia 2019 Nursing Support Award Winner

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Resume Overview

School Attended

  • Germantown High

Job Titles Held:

  • Inpatient Clerk
  • Unit Secretary
  • Administrative Assistant
  • Patient Service Representative


  • High School Diploma

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