innovative leader resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
MBA, CSM, POPM, Product Manager
A Professional Focused On Helping People through Innovation And Growth. Strategic Thinker With An Analytic Background, Effective Communicator, And exceptional Problem Solver.
Skills
EXPERTISE AREAS
Collaboration
Client Consultation
Teamwork
Product Management
ScrumMaster
Thought Leadership
Digital Strategy
Mentor
Coach
TECHNICAL EXPERTISE
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Mural
Jira Basics
Lucid Charts
HTML
Salesforce
Figma
Experience
01/2007 to CurrentInnovative leaderNavex Global | , GA,
With 30+ years in strategizing, sales, new product roll out, consultation, team collaboration, training, and making operational changes for the client and internal associate benefits
Created Business Requirements Document for new Loyalty Redemption Option with high revenue margins
Created a comprehensive Digital Best Practice document for clients to assist with enhancing their digital strategy saving clients $100K in consulting services
Subject Matter Expert for 30+ Sales Executives for CardValet, ATM Management/Monitoring, Card reporting tool, and networks
Technical Subject Matter Expert for Integration Solutions and Gateway Solutions
Developed a process improvement plan that improved billing and implementation for a $45MM annual revenue relationship
Created various Card Services debit and credit product promotions for Credit Union Solutions (CUS) Clients with each campaign increasing revenue by at least $38K
Created and established ongoing quarterly Card Services training meetings for CUS Service Partners on products and services, identifying opportunities, and card industry updates resulting in increased sales and client retention
Implemented and trained Client Partners to conduct Strategic Client Presentations to help identify growth, member satisfaction, and expense reduction for debit and credit., Fiserv is a Fortune 500 Company with $16.23 billion in revenue, servicing more than 10,000 Financial Institutions and 6M Merchants, with 12,000 transactions per second
Digital Product Consultant internal and external digital subject matter expert bringing new product to market and improve existing products
Led a $2.5MM revenue project with a new digital product for Fortune 500 company
Team member for new digital product UX, Dev
And Product team, supported Feature and User Stories for the new digital product
Improved productivity by creating automation to assist associates in working with their clients to ensure a positive consumer experience.
to Product ManagerAdp | , ,
Created Client-facing presentation, Talking Points, Minimum Requirements document, and Frequently Asked Questions for new digital product
Conducted 600 hours of digital reviews and presentations to 200+ clients on a new digital product
Created EPIC for Digital product
Turned Client Feedback into Digital Enhancements for Backlog and Roadmap for digital product
Created a comprehensive Digital Best Practice document for clients to assist with enhancing their digital strategy saving clients $100K in consulting services
Led Integration calls with Origination, Credit, Account Processors, and Mobile providers for new digital product
Provide analysis and consultation to Loyalty clients looking to enhance their solution
Responsible to provide bi-monthly presentation to Vice President of Credit and Digital on new digital product pilots and solution updates.
to Service ExecutiveSalesforce.Com, Inc. | , TX,
V influential leader between business units
Improved internal processes and increased sales
Accountable for Card Services debit and credit product to the cross-business relationship generating $8MM in revenue monthly
Educated and trained internal associates about reseller and referral relationships resulting in new processes that increased onboarding capacity by two additional clients per month
Changed billing practices resulting in time saved, less errors, and greater company efficiencies
Responsible for providing Quarterly Leadership updates (C level internal associates) on sales, issues, and areas of improvement
Responsible for resolving integration and escalation issues
Responsible for ensuring that Business Partner had all new product and service requirements for new products and services.
to Account Executive | , ,
Consultant to banks and credit unions to improve expenses and revenue on debit, credit, and ATM programs
Account executive to a $7MM portfolio of 100+ Tier 3 banks and credit unions
Met sales goals as assigned; one-time, reoccurring, management business objectives, customer satisfaction, contract add-on, and customer retention.
Education and Training
Expected in to to MBA | MarketingGrand Canyon University, Phoenix, ArizonaGPA:
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