Knowledgeable Infrastructure Manager demonstrating exceptional communication and leadership skills. Focused on taking a systematic approach to solving complex problems.
Restructured Information Technology Infrastructures to industry appropriate standards by establishing suitable Infrastructure and Security policies, risk assessments, controls, system patching routines and proper IT Governance.
Led Infrastructure improvements and upgrades that provided 50% additional network capacity and increased systems uptime by more than 20% to 99.9% availability. Built a solid IT team of talented in-house employees while strategically aligning with experienced outsourced resources for successfully executing IT projects and related support. Accomplishments include:
•Design and Implement highly redundant VMware Infrastructure.
•Implemented Information Technology efforts resulting in achieving the highest available annual audit ratings, 2 consecutive years.
•Provide quarterly performance evaluations for Infrastructure staff.
•Maintained security compliance utilizing hardware and software solutions.
•Implemented a Disaster Recovery solution and developed Business Continuity Plan.
•Managed Infrastructure documentation for Executive staff.
Provide outsourced IT services that encompassed project implementation and ongoing support to community banks nationwide and businesses in Central Florida. Negotiated IT vendor contracts and best pricing to ensure cost savings, strategic relationships and suitable alignment with business goals. Key responsibilities:
•Install and support Citrix Infrastructures.
•Build and refresh Customer networks utilizing various solutions to align business needs with technology
•Designed and implemented VMware Server and Desktop solutions.
•Mentoring fellow system engineers in a leadership manner.
•Account management for assigned customer base.
•Perform network assessments and network proposals.
Developed and implemented a corporate infrastructure to reduce overall technology outages and ensure critical business applications would continue to function during business hours. Key accomplishments include:
•Built a Microsoft 2003 domain infrastructure that included a centralized data center and offsite backup solution.
•Decreased telecommunication costs by integrating VOIP collaborating with a local service provider.
•Documented network topology for the business owners.
•Participated in a 24/7 on call support after hours.
•Developed Executive level reports for Security, Compliance and Asset Management to present to executive staff.
•Negotiated IT vendor contracts and best pricing to ensure cost savings, strategic relationships and suitable alignment with business goals.
Coursework in Information Technology specializing in Cisco
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